Summary
Overview
Work History
Education
Skills
References
Work Availability
Software
Work Preference
Timeline
Hi, I’m

LaShara Daniel

Chattanooga,TN

Summary

Knowledgeable and dedicated customer service professional with extensive experience in all Customer Service & Medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
years of professional experience

Work History

Hilton Garden Inn Hotel
Chattanooga, TN

Front Desk Guest Service Representative
08.2023 - Current

Job overview

  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Collaborated with housekeeping to ensure timely room readiness for arriving guests.
  • Streamlined front desk operations for improved efficiency and reduced wait times.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.

Self-employed
Chattanooga, TN

Stay At Home Mom
01.2022 - 08.2023

Job overview

  • Enhanced my my special needs son life with satisfaction by providing personal care, assistance with daily living activities, doctor appointments, along with in home and scheduled therapy sessions.
  • Collaborated with healthcare professionals to ensure the best possible care plan was executed for my son.
  • Multi-task during almost every activity/task.
  • Self-motivated, with a strong sense of personal responsibility.

Erlanger Hospital
Chattanooga, TN

Patient Access Specialist
08.2021 - 01.2022

Job overview

  • Enhanced patient satisfaction by providing efficient registration and scheduling services.
  • Streamlined front-desk operations for improved patient flow and reduced wait times.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.

Southeastrans (Verida)
Chattanooga, TN

Work From Home Agent
11.2020 - 08.2021

Job overview

  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
  • Collaborated with team members to ensure seamless communication and coordination across various departments.

The Juicy Crab
Chattanooga, TN

Waitress & Bartender
10.2019 - 07.2021

Job overview

  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • OSHA Certified
  • Servsafe Background Knowledge

HomeServe USA
Chattanooga

Work From Home Sales Agent
10.2019 - 08.2021

Job overview

  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Expanded customer base through effective networking, cold calling, and relationship-building strategies.
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.

T-Mobile Corporation
Chattanooga

Customer Service Representative
07.2018 - 08.2019

Job overview

  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Awarded Top Performer for September and October 2018-June 2019

Personnel Staffing
Chattanooga, TN

Administrative Assistant
12.2015 - 09.2016

Job overview

  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Convergys, Direct-TV
Chattanooga

Retention Customer Service Representative
09.2012 - 10.2014

Job overview

  • Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
  • Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
  • Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
  • Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.

Taco Bell
Chattanooga, TN

Cashier
07.2012 - 09.2016

Job overview

  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Strayer University
Chattanooga, TN

Associate of Arts from Business Administration And Management-HR
03.2023

University Overview

Chattanooga College - Med. & Dental Tech Careers
Chattanooga, TN

Associate of Science from Medical Insurance Billing
06.2019

University Overview

  • Awarded Perfect Attendance
  • Honor's Society Member

Rome High School
Rome, GA

High School Diploma
05.2009

University Overview

  • Extracurricular Activities: Concert & Marching Band,JROTC

Skills

  • Exceptional Communication
  • Strong Organizational Skills
  • Reservation Management
  • Concierge Services
  • Upselling techniques
  • Administrative support
  • Telephone etiquette
  • Attention to detail
  • Professional demeanor
  • Guest relations expertise
  • Problem-solving abilities
  • Conflict resolution
  • Empathy and understanding
  • Data entry accuracy
  • Time management
  • Active listening
  • Cash handling experience
  • Hotel software knowledge (OnQ,Pep)
  • Customer Service
  • Written Communication
  • Analytical Thinking
  • PPE use
  • Recordkeeping
  • Remote Office Availability
  • Good Telephone Etiquette
  • Data Entry
  • Public Speaking
  • Problem-Solving
  • Flexible and Adaptable
  • Dependable and Responsible
  • Calm Under Pressure
  • Cultural Awareness
  • Goal-Oriented
  • Social Media Management
  • Organizational Skills
  • Task Prioritization
  • Reliability
  • Self-Motivation
  • Computer Literacy
  • Adaptability
  • Typing Speed
  • Stress Management
  • CRM Knowledge
  • Decision Making
  • Team Collaboration
  • File Maintenance

References

References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

OnQ

Pep

Epic

Work Preference

Work Type

Full Time

Location Preference

RemoteHybridOn-Site

Important To Me

Work-life balanceCareer advancementWork from home optionCompany CulturePaid time offFlexible work hoursHealthcare benefitsPersonal development programs

Timeline

Front Desk Guest Service Representative
Hilton Garden Inn Hotel
08.2023 - Current
Stay At Home Mom
Self-employed
01.2022 - 08.2023
Patient Access Specialist
Erlanger Hospital
08.2021 - 01.2022
Work From Home Agent
Southeastrans (Verida)
11.2020 - 08.2021
Waitress & Bartender
The Juicy Crab
10.2019 - 07.2021
Work From Home Sales Agent
HomeServe USA
10.2019 - 08.2021
Customer Service Representative
T-Mobile Corporation
07.2018 - 08.2019
Administrative Assistant
Personnel Staffing
12.2015 - 09.2016
Retention Customer Service Representative
Convergys, Direct-TV
09.2012 - 10.2014
Cashier
Taco Bell
07.2012 - 09.2016
Strayer University
Associate of Arts from Business Administration And Management-HR
Chattanooga College - Med. & Dental Tech Careers
Associate of Science from Medical Insurance Billing
Rome High School
High School Diploma

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LaShara Daniel