Edisa Alonzo-Peguero
Allentown,PA
Summary
Dedicated representative with expertise in insurance coverage, finance options, and documentation requirements. Skilled in scheduling and database management, ensuring efficient communication and reduced correspondence backlogs. Strong ability to identify client needs and concerns, improving engagement strategies and delivering exceptional service. Extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships that increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Valley Health Partners Centro De Salud
Allentown, PA
05.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Contacted pharmacies to provide prescriptions and refill requests.
- Delivered empathetic patient care, resolving concerns and fostering positive experiences.
- Recorded patient vitals, including blood pressure measurements and body weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
Patient Service Representative (PSR)
Valley Health Partners
1627 W Chew St. Suit 403 Allentown PA 18105
10.2022 - 05.2023
- Assessed patient insurance statuses and input data into database.
- Enhanced client satisfaction through prompt resolution of concerns.
- Engaged with patients to provide critical information.
- Collected copayments efficiently.
- Coordinated and organized schedules efficiently using Epic systems.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Oversaw patient registration process, verifying data accuracy.
- Inputted demographic and insurance data into electronic medical record.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines.
- Established and sustained effective teamwork environment.
Scheduling Coordinator
Affordable Home Care LLC
1837 Linden St. Allentown PA, 18104
04.2022 - 09.2022
- Maintained consistently high performance evaluations.
- Identified scheduling conflicts and implemented timely resolutions to enhance operational efficiency.
- Shared adjustments in scheduling with personnel, adopting confirmation procedure to decrease inaccuracies.
- Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
- Increased productivity through structured time allocation.
- Coordinated schedules and travel plans for team members and clients.
- Kept high average of performance evaluations
Office Coordinator
Lynn Community Health Center
269 Union St Lynn MA 01901
02.2019 - 03.2022
- Welcomed visitors and facilitated initial triage to enhance operational efficiency.
- Managed telephone inquiries by offering information, responding to questions, and connecting callers with appropriate staff.
- Efficiently conveyed information from phone calls to proper recipients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Updated and confirmed details in patient files before initiating triage.
- Updated patient information by checking insurance, demographic details, and medical history.
- Followed rigorous HIPAA protocols to ensure patient confidentiality.
- Provided courteous greetings to incoming patients.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Maintained current and accurate medical records for patients.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
High School Diploma -
Barringer Arts High School
Newark, NJ06.2007
Skills
- Chart Pulling
- Office Administration
- Demographics Information
- Insurance Information Collection
- Multi-Line Telephone Systems
- Customer Service
- Specimens collection and processing
- Medical terminology
- HIPAA compliance
- Patient scheduling
- Clinical documentation
- Medication administration
- Vital sign monitoring
- Patient documentation
- Conflict resolution
- Problem-solving
- Multitasking and organization
- Triage assessment
- Team collaboration
- Verbal and written communication
- Injection administration
- Patient care coordination
- CPR
- Reliable team player
Certification
- CMA - Certified Medical Assistant (Latino- American School)(AMCA)
- CET - EKG Technician
- PT - Phlebotomy Technician
- Certified Medical Interpreter, Lynn Community Health Center - 3 years
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant
Valley Health Partners Centro De Salud
05.2023 - Current
Patient Service Representative (PSR)
Valley Health Partners
10.2022 - 05.2023
Scheduling Coordinator
Affordable Home Care LLC
04.2022 - 09.2022
Office Coordinator
Lynn Community Health Center
02.2019 - 03.2022
High School Diploma -
Barringer Arts High School