Nelson Medrano
Dumfries,Virginia
Summary
Skilled in Customer Experience Management and Organization, I enhanced customer satisfaction at Koons Chevrolet by streamlining office operations and providing exceptional bilingual support at Target. Leveraging active listening and precision, I significantly contributed to team success and customer rapport, particularly in high-volume settings.
Overview
8
8
years of professional experience
Work History
Restaurant Server
Lyon Hall
05.2024 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Body Shop Office Assistant
Koons Chevrolet
07.2020 - 04.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Costumer Service
Target
09.2016 - 07.2020
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Education
High School Diploma -
Justice High School
Falls Church, VANorthern Virginia Community College
Woodbridge, VASkills
- Customer Experience Management
- Organization
- Exceptional communication
- Sanitization Proficiency
- Precision in Work Quality
Languages
Spanish
Professional Working
Timeline
Restaurant Server
Lyon Hall
05.2024 - Current
Body Shop Office Assistant
Koons Chevrolet
07.2020 - 04.2023
Costumer Service
Target
09.2016 - 07.2020
High School Diploma -
Justice High School
Northern Virginia Community College
Similar Profiles
BERTA BATOMISABERTA BATOMISA
AIDE SOIGNANTE at HOSPICES CIVILS DE LYON (Hôpital Edouard Herriot et Lyon Sud)AIDE SOIGNANTE at HOSPICES CIVILS DE LYON (Hôpital Edouard Herriot et Lyon Sud)
Kathy ComerKathy Comer
Human Resources Manager and Payroll Manager at Lyon Insurance Agency and Lyon Financial LLC.Human Resources Manager and Payroll Manager at Lyon Insurance Agency and Lyon Financial LLC.
Inchati HAMIDOU-DJABOUInchati HAMIDOU-DJABOU
Agent d'entretien et de restauration at Camp militaire , LyonAgent d'entretien et de restauration at Camp militaire , Lyon
Miles OudenMiles Ouden
Shoe Sales Associate at DTLRShoe Sales Associate at DTLR
Raven RobinsonRaven Robinson
Home Health Caregiver at Valerie Oliver / Bragg Health Exchange18 LLCHome Health Caregiver at Valerie Oliver / Bragg Health Exchange18 LLC