Jasmonee Artis
Southaven,MS
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Excellent communicator with focus on results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking lab assistant position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level laboratory assistant position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
Remote, Remote
08.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Manages up to 20 calls per day pertaining to complex technical issues.
Sales Associate/ Beauty Advisor
Sally Beauty
Memphis, TN
07.2020 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding benefits of store products and relating them to customer needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
Sales Associate
Life Way
Southaven, MS
10.2018 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
Sales Associate
Gordmans Department Store
Southaven, MS
07.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories.
- Processed product returns and assisted customers with other selections.
Library Assistant
Belhaven University
Southaven, MS
08.2017 - 05.2018
- Placed books on proper shelves when returned to circulation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
- Gained strong understanding of various methods for cataloging books and other materials.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Maintained circulation desk for lending periodicals and books to patrons.
Education
Bachelor of Science - Medical Laboratory Scientist
Baptist Health Sciences University
Memphis, TN12.2023
High School Diploma -
Southaven High School
Southaven, MS05.2017
Skills
- Punctual
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Strong Verbal and Written Communication Skills
- Strong desire for learning
Timeline
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
08.2021 - Current
Sales Associate/ Beauty Advisor
Sally Beauty
07.2020 - 02.2022
Sales Associate
Gordmans Department Store
07.2019 - 03.2020
Sales Associate
Life Way
10.2018 - 06.2020
Library Assistant
Belhaven University
08.2017 - 05.2018
Bachelor of Science - Medical Laboratory Scientist
Baptist Health Sciences University
High School Diploma -
Southaven High School
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