CESAR IRAHETA
Panorama City,US
Summary
Enthusiastic individual with a background in editing, marketing, and customer service. Possesses excellent written and verbal communication skills in English and Spanish. Experienced using social media platforms for business purposes. Skilled in creating content, managing campaigns and analyzing data to measure the success of online marketing efforts.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
FitOn
10.2024 - 09.2025
- Managed insurance member fitness benefit claims as well as escalations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to streamline processes and improve response times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Agent
De Rigo Rem- Sun Valley
02.2023 - Current
- Maintain a positive, welcoming attitude with a prominent call volume- critical thinking to solve customer issues and product knowledge for various brands
- Programs used include Excel, Outlook, and Microsoft Teams.
Social Media Marketing Intern
West LA College
04.2024 - Current
- Created and managed daily content calendars for multiple social media accounts.
- Designed visuals for use on social media platforms.
- Optimized posts using relevant keywords, hashtags, and links to increase visibility.
- Analyzed content performance of social platforms.
- Produced content to promote education.
Social Media Marketing Intern
F45
04.2024 - Current
- Designed visuals for use on social media platforms.
- Optimized posts using relevant keywords, hashtags, and links to increase visibility.
- Identified target audiences and developed strategies to engage them effectively.
- Analyzed data from various social media platforms to measure engagement, reach, and conversions.
- Assisted in the development of promotional campaigns for new product launches or seasonal promotions.
Private Personal Trainer
Van Nuys
04.2020 - Current
- Interacted with clients, understood their limitations, and provided solutions/modifications
- The job includes measuring and calculating body fat mass and creating simple macro programs
- Scouted person clients and developed a client list through social media marketing: building a brand.
Warehouse
40s and Shorties Brand- Chatsworth
06.2022 - 12.2023
- Inventory Control
- Racking and managing inventory.
Self-Employed Social Media Manager Promoter
Downtown LA
10.2017 - 02.2023
- Generate high revenue each month for a projected goal
- Promote brand events weekly, increasing revenue and establishing residencies across Los Angeles
- Provide customer service while assisting with billing, answering phone calls, and displaying products
- Serve as the "front liner" of the company for marketing executions and being assigned to field activities or open house promotional events
- Manage guest lists, build clientele, reserve tables, work doors, and train new employees
Personal Trainer
Fitness 19- Chatsworth
07.2020 - 06.2022
- Train on average 10-12 people daily, make calls to warm leads to convert introductions into PT sales and maintain an organized folder of all client programming, Inbody scans, and Functional Movement Screenings.
Quality Analyst
Preferred Long Distance - Encino
10.2018 - 01.2021
- Developed test scripts utilizing comprehensive business requirements, functional documentation, and processes
- Enter and coach the team members to perform activities with superior and consistent quality
- My job included assisting employees, scoring calls, and coaching them on improving their call/customer service
- Held conference calls with corporate twice a week to plan for a better outreach as a call center.
Security Guard
WSS- Van Nuys
12.2017 - 09.2018
- We always utilize security, safety, and protective measures
- Monitored property via CCTV and made regular patrols to protect the premises
- Reports were filed on a nightly basis
- They maintained alertness to potential losses by theft and destruction while upholding close personal contact with management.
Stock Associate
Target- Van Nuys
08.2017 - 12.2017
- Job duties included stocking shelves, racks, cases, bins, and tables with new or transferred merchandise
- Receive, open, unpack, and issue sales floor merchandise
- Removal of damaged or out-of-date goods
- Troubleshooting problems with equipment, devices, or products
- Worked with managers to implement the company's policies and goals and reviewed processing schedules and production orders concerning inventory/staffing requirements, work procedures, and duty assignments, considering budgetary limitations and time constraints
- Fast pace environment experience.
Account Manager
Rent A Center- Van Nuys
06.2016 - 06.2017
- Managed several merchandisers designated to stores to work on merchandise products
- Properly directed inbound and outbound calls in the phone queue
- Always maintained a professional attitude and appearance while providing quality customer service.
Floor Supervisor
Vans Off The Wall- Sherman Oaks
06.2015 - 05.2016
- We performed register transactions and countdowns at the end of the day for accurate closing numbers
- Coached temp hires on upselling and providing premier customer service quickly and efficiently
- Promoted to floor supervisor upon reaching the holiday season within half a year of employment
- In the first six months, I was rewarded employee of the month four times and top sales for the so-cal district.
Education
Bachelor of Arts (B.A.) - Film, Television, and Electronic Media
West Los Angeles College
05.2026
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National Academy of Sports Medicine
04.2021
Skills
- Punctual
- Bilingual: Spanish/English
- Personable: maintain close relationships with diverse clientele
- Proficient in programs: Excel, Adobe Photoshop, Adobe Premiere Pro, Unreal Engine
- Licensed PT by NASM
- Trained by Vector Marketing Program
- Social Media/Brand Marketing
Awards
Deans List (2024), Honors Transfer Program (Current)
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
FitOn
10.2024 - 09.2025
Social Media Marketing Intern
West LA College
04.2024 - Current
Social Media Marketing Intern
F45
04.2024 - Current
Customer Service Agent
De Rigo Rem- Sun Valley
02.2023 - Current
Warehouse
40s and Shorties Brand- Chatsworth
06.2022 - 12.2023
Personal Trainer
Fitness 19- Chatsworth
07.2020 - 06.2022
Private Personal Trainer
Van Nuys
04.2020 - Current
Quality Analyst
Preferred Long Distance - Encino
10.2018 - 01.2021
Security Guard
WSS- Van Nuys
12.2017 - 09.2018
Self-Employed Social Media Manager Promoter
Downtown LA
10.2017 - 02.2023
Stock Associate
Target- Van Nuys
08.2017 - 12.2017
Account Manager
Rent A Center- Van Nuys
06.2016 - 06.2017
Floor Supervisor
Vans Off The Wall- Sherman Oaks
06.2015 - 05.2016
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National Academy of Sports Medicine
Bachelor of Arts (B.A.) - Film, Television, and Electronic Media
West Los Angeles College
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