Hi, I’m
Gustavo A. Garcia
Customer service representative
Panorama City,CA
Summary
Dedicated customer service professional with a strong understanding of service delivery and a track record of successfully juggling multiple tasks. Committed to nurturing professional connections to boost profitability and achieve business objectives.
Overview
4
years of professional experience
Work History
Ashley Furniture Homestore
Customer Service Representative
08.2024 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Ashley Furniture Homestore
Customer Service Representative
07.2021 - 05.2024
Job overview
- Capable of explaining and answering customers concerns/ questions regarding Furniture protection plan, effectively in creasing customers purchases by up to %15 as well as reducing unhappy with the protection.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved accounting, service and delivery concerns.
Education
James Monroe High SchoolNorth Hills, CA
High School Diploma
09.2020
Skills
- Product Knowledge
- Report Generation
- Data Entry
- Call Management
- Paperwork Processing
- Scheduling
- Product and service solutions
- Payment Processing
- Critical Thinking
- Warranty Service
- Service Upselling
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative
Ashley Furniture Homestore
08.2024 - Current
Customer Service Representative
Ashley Furniture Homestore
07.2021 - 05.2024
James Monroe High School
High School Diploma
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