Ana Flores

• Handled a high volume of phone calls while multitasking.
• Processed customer orders over the phone, ensuring accurate and efficient order fulfillment.
• Conducted follow-up emails to customers to address inquiries and provide updates.
• Created service calls for machines requiring repairs.

2021 - Promoted to Admin Support / Accounts Receivables.

• Reach out to past due customers for payment
• Upload invoices to portals such as Coupa, SAP Ariba, Yardi Vendorcafe.
• Apply payments and scan checks to the bank.
• Process ACH payments.
• Email COIs to customers

Supervised daily store operations and ensured compliance with company standards.

• Managed staff schedules and delegated tasks to optimize workflow efficiency.
• Trained new employees on customer service protocols and store policies.
• Resolved customer inquiries and complaints to enhance shopping experiences.
• Conducted inventory checks and coordinated restocking efforts with the team.
• Implemented promotional displays to increase product visibility in-store.
• Monitored cash handling procedures to maintain financial accuracy and security.
• Working in retail was great. The location I was working at the time was located in West hollywood. The shopping center was always busy and we had to make sure everything was organized and replenished for the customer.

As an assistant manager, I led the following tasks:

• Created work schedule to optimize staff coverage and meet peak customer demand.
• Ordered food and cleaning supplies
• Counted cash registers daily, ensuring accuracy in financial records and preventing discrepancies.
• Verified there was no short pay.
• Managed staff breaks and lunch schedules.
• Maintained cleanliness of store environment, enhancing customer experience and compliance with health standards.
• Made sure customers left happy so they came back.
• Followed all health department procedures so we were ready for any inspection.