Summary
Overview
Work History
Education
Skills
Timeline
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Brett Smith

Kannapolis,NC

Summary

Dynamic Emergency Roadside Technician with AAA Auto Club Group, recognized for enhancing customer satisfaction through expert diagnostic services and exceptional problem-solving skills. Proficient in tool handling and emergency roadside service, I foster teamwork and maintain a positive work environment, consistently delivering timely support to stranded motorists. Diligent [Desired Position] with solid background in forklift operation, effectively managing material handling and warehouse logistics. Proven track record of maintaining safety standards and ensuring efficient workflow. Demonstrated ability in operating various forklift models and adhering to safety protocols. Experienced with performing oil changes, tire rotations, and fluid checks to maintain vehicle performance. Utilizes diagnostic tools and mechanical knowledge to troubleshoot minor issues and ensure timely service completion. Knowledge of maintaining detailed service records and prioritizing safety and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Emergency Roadside Technician

AAA Auto Club Group
Charlotte , NC
02.2019 - Current
  • Enhanced customer satisfaction by providing timely and accurate diagnostic services for stranded motorists.
  • Boosted overall team efficiency by willingly providing backup support to fellow technicians during peak periods or challenging jobs.
  • Promoted a positive work environment by maintaining open lines of communication with supervisors regarding any concerns or suggestions for improvement within the department.
  • Provided exceptional roadside support with proficient use of diagnostic tools and equipment.
  • Demonstrated excellent problem-solving skills when diagnosing complex automotive issues in high-pressure situations.
  • Fostered a strong sense of teamwork through effective collaboration on challenging jobs, sharing knowledge, and offering assistance to fellow technicians as needed.
  • Performed efficient tire changes, jump starts, and lockout services to minimize customer wait times and inconvenience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Emergency Roadside Tech

AAA Northway
Schenectady, New York
08.2018 - 02.2019
  • Contributed to company''s reputation for outstanding customer service through attentive listening and empathetic communication with distressed clients.
  • Maintained a clean and organized service vehicle, ensuring all necessary tools were readily available for each job.
  • Ensured safety of both customers and fellow technicians by adhering to strict safety protocols during each service call.
  • Boosted overall team efficiency by willingly providing backup support to fellow technicians during peak periods or challenging jobs.
  • Enhanced customer satisfaction by providing timely and accurate diagnostic services for stranded motorists.
  • Provided exceptional roadside support with proficient use of diagnostic tools and equipment.
  • Performed efficient tire changes, jump starts, and lockout services to minimize customer wait times and inconvenience.
  • Upheld company standards for professionalism through appropriate attire, punctuality, and demeanor during all interactions with customers and colleagues.

Full Case Order Selector

Ace Warehouse
Gansevoort, New York
03.2018 - 08.2018
  • Enabled seamless coordination between departments through clear communication regarding inventory levels and shipment statuses.
  • Maintained a safe working environment by adhering to safety protocols and operating equipment responsibly.
  • Completed training programs in warehouse operations, safety regulations, equipment usage, and best practices for Full Case Order Selectors.
  • Consistently met or exceeded performance targets related to order accuracy, speed, and volume of cases selected daily.
  • Implemented proper lifting techniques to minimize risk of injury while handling heavy items or large case volumes during shifts.
  • Fostered a positive work atmosphere by supporting coworkers in achieving their goals while maintaining high personal standards of performance.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Material Handler

S & D Coffee
Concord, NC
08.2015 - 03.2018
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
  • Assisted in the training of new team members on best practices for safe, efficient, and accurate material handling procedures.
  • Supported timely production by ensuring the availability of required materials for each manufacturing stage.
  • Upheld cleanliness standards in the warehouse by promptly disposing of waste materials, organizing workspaces, and maintaining a clutter-free environment.
  • Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.

Pizza Delivery Driver /Pizza Maker

Dominoes Pizza
02.2014 - 08.2015
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Monitored and maintained clean working areas and cooking surfaces.

Warehouse Forklift Operator

Distribution Technology
09.2013 - 08.2014
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Worked effectively in fast-paced environments.
  • Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique]
  • Scan Freight From in bound loads and transport freight to designated locations and scan to out bound doors with RF Scanners.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Reduced product damage by performing routine forklift maintenance and safety checks.

Unloader Associate / Cashier /Electronics Department Manager

Walmart
Kannapolis, North Carolina
11.2011 - 08.2014
  • Enhanced warehouse efficiency by consistently unloading shipments in timely manner.
  • Prioritized workplace safety by actively participating in ongoing training sessions related to proper lifting techniques, equipment handling, and hazard identification within warehouse setting.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Reduced unload time for incoming deliveries by implementing efficient unloading techniques.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Education

GED -

Fort Edward Union Free School
Fort Edward, NY
11.2010

Skills

  • Proficient in tool handling

  • Experienced in wheel lift towing operations

  • Proficient in flatbed towing operations

  • Emergency roadside service expertise

  • Routine maintenance practices

  • Automotive engine repair

  • Proficient in operating sit-down forklifts

  • Proficient in electric pallet jack use

  • Proficient in stand-up reach truck handling

Timeline

Emergency Roadside Technician

AAA Auto Club Group
02.2019 - Current

Emergency Roadside Tech

AAA Northway
08.2018 - 02.2019

Full Case Order Selector

Ace Warehouse
03.2018 - 08.2018

Material Handler

S & D Coffee
08.2015 - 03.2018

Pizza Delivery Driver /Pizza Maker

Dominoes Pizza
02.2014 - 08.2015

Warehouse Forklift Operator

Distribution Technology
09.2013 - 08.2014

Unloader Associate / Cashier /Electronics Department Manager

Walmart
11.2011 - 08.2014

GED -

Fort Edward Union Free School

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