- Horseback Riding
- Backpacking and Hiking
- Golfing
Joshua Carroll
Roseville,California
Summary
Professional technician with experience in roadside assistance, skilled in diagnostics, mechanical repairs, and emergency services. Strong focus on teamwork and achieving outcomes, adaptable to changing needs. Reliable, efficient, and adept at problem-solving under pressure.
Overview
21
21
years of professional experience
Work History
Emergency Roadside Technician
AAA Northern California, Nevada & Utah
04.2018 - Current
- Provided on-site assistance to stranded motorists, ensuring safety and swift resolution of vehicle issues.
- Educated customers on vehicle maintenance practices to prevent future roadside emergencies.
- Boosted overall team efficiency by willingly providing backup support to fellow technicians during peak periods or challenging jobs.
- Performed efficient tire changes, jump starts, and lockout services to minimize customer wait times and inconvenience.
- Fostered a strong sense of teamwork through effective collaboration on challenging jobs, sharing knowledge, and offering assistance to fellow technicians as needed.
- Promoted a positive work environment by maintaining open lines of communication with supervisors regarding any concerns or suggestions for improvement within the department.
- Diagnosed mechanical problems using specialized tools and equipment, enhancing repair accuracy.
Roadside Technician
Allstate Corp
10.2017 - 03.2018
- Diagnosed vehicle issues and provided efficient roadside assistance to stranded motorists.
- Provided exceptional roadside support with proficient use of diagnostic tools and equipment.
- Maintained accurate records of services rendered and inventory managed during operations.
- Operated towing equipment and delivered vehicles safely to designated locations.
Transport Professional
Uber
08.2010 - 09.2017
- I hold myself to a high standard by safely transporting clients to and from their desired destinations. I interact with my clients in a professional manner, offering water and light snacks. I ensure that each client enjoys a clean and comfortable environment. I listen to their needs and concerns, responding kindly and helpfully.
Project Lead
Exel Logistics
03.2004 - 10.2010
- Led cross-functional teams to ensure project alignment and timely delivery of objectives.
- Developed comprehensive project plans to streamline workflows and enhance team collaboration.
- Managed stakeholder communications to provide updates and gather feedback for continuous improvement.
- Implemented risk management strategies to mitigate potential issues throughout project lifecycle.
Education
Associate of Science - Cognitive Psychology
Sierra College
Rocklin, CA05-2027
Skills
- Exceptional problem-solving and conflict resolution skills
- Outstanding work ethic on a team and independently
- Roadside customer service
- Stress tolerance
- Emergency management
- Teamwork and collaboration
- Hardworking and dedicated
- Problem-solving
- Team player
- Customer service
- Critical thinking
- Safety procedures compliance
- Self motivation
Interests
Timeline
Emergency Roadside Technician
AAA Northern California, Nevada & Utah
04.2018 - Current
Roadside Technician
Allstate Corp
10.2017 - 03.2018
Transport Professional
Uber
08.2010 - 09.2017
Project Lead
Exel Logistics
03.2004 - 10.2010
Associate of Science - Cognitive Psychology
Sierra College
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