Julio Quintana
Maitland,FL
Summary
Repair technician with experience employing excellent communication skills and technical abilities to solve problems and provide outstanding customer service. Specializing in and systems repair. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Internet Repair Specialist
Spectrum-Orlando, FL
Orlando, FL
02.2023 - Current
- Professional and positive customer service, providing ARM statements to move forward ensure resolutions
- Positive tone and phrasing
- Managing confidential information, including account numbers, billing information, and card numbers
- Using verification and authentication methods to access accounts
- Data input in regards to customer's issues, method of resolution, and summary of call
- Security assistance with steps of resolution through 3rd party or spectrum security
- Port forwarding, blacklisting, and whitelisting in firewall settings
- Provide technical support
- Problem-Solving with customers.
- Analyzed data collected during troubleshooting or inspections to determine necessary repairs or adjustments.
- Troubleshot and repaired fiber optic accounts.
Customer Service Representative
Inktel Solutions-Miami, FL
Miami, FL
09.2018 - 02.2023
- Provide technical support
- Respond to sales inquiries and concerns by phone and chat
- Operating live chat
- Train new team members on Oracle and Egain software
- Meeting and exceeding sales goals
- Promote the Goodyear credit card and membership programs
- Provide product recommendations based on consumer needs
- Make sales calls to new and existing clients
- Maintain positive business relationships to ensure future sales
- Schedule appointments for customers
- Managed customer accounts
- Resolve customer issues.
Customer Service Attendant
Cinemark
07.2016 - 01.2017
- Facilities Supervisor, responsible for the cleanliness of the Theater
- Events coordinator, responsible for floor props, seasonal merchandising, and promotions.
Lifeguard
CPR-City of Hialeah, FL
Hialeah, FL
05.2016 - 07.2016
- Responsible for all swimmers at the pool
- Experienced in first aid, mouth-to-mouth CPR, and crucial life safety techniques
- Taught children safety practices and created awareness among the guest
- Responsible for pool facilities, grounds, and pool levels of water and chlorine
- Maintenance of safety pool equipment, and safety regulations.
Education
High School Diploma -
Hialeah Miami Lakes High
06.2014
Associate of Science -
West Broward High School
Pembroke Pines, FLSkills
- Troubleshooting
- Technical support
- Communication skills
- Multitasking
- Customer support
- Organizational skills
- Software troubleshooting
- Windows
- IOS
- Time management
- IT support
- Account management
- Authentication
- Live chat
- Customer service
- Computer science
- Leadership
- Firewall
- Sales
- Computer skills
- Typing
- Phone etiquette
- Operating systems
- Service Documentation
- Help desk
- Diagnostic Testing
- Customer Service
- Electrical Troubleshooting
Certification
- CompTIA A+
- Driver's License
Assessments
- Teamwork: Interpersonal skills, Proficient, 09/01/20, Responding to challenging team situations at work
- Attention to detail, Proficient, 04/01/24, Identifying differences in materials, following instructions, and detecting details among distracting information
- Scheduling, Proficient, 04/01/24, Cross-referencing agendas and itineraries to avoid scheduling conflicts
Timeline
Internet Repair Specialist
Spectrum-Orlando, FL
02.2023 - Current
Customer Service Representative
Inktel Solutions-Miami, FL
09.2018 - 02.2023
Customer Service Attendant
Cinemark
07.2016 - 01.2017
Lifeguard
CPR-City of Hialeah, FL
05.2016 - 07.2016
High School Diploma -
Hialeah Miami Lakes High
Associate of Science -
West Broward High School
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