Yuliana Toledo
Tucson,AZ
Summary
Skilled Linguist with successful translation of numerous voice intercepts. Coordinated and organized at effectively conducting research and interpreting and presenting intelligence data. Dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Processing Coordinator
SOSI International LLC
09.2022 - Current
- Receiving and processing custody of detainees; maintaining the security and well-being of detainees by providing bedding and hygiene products; and escorting detainees to their assigned cell.
- Assist agents with gathering and entering detainees' information in the customer portal, which includes obtaining court information for detainees with WA/NTA status, establishing any claims of fear for ER (expedited removal) status, assisting in the questionnaire for juvenile VR (voluntary return), separating detainees qualified for the IFP (International Flight Program), and organizing personal property for those detainees.
- Carry out day-to-day duties accurately and efficiently, such as creating manifests, assigning A files, conducting roll call, putting together files for management review, and performing duties related to the care of those in custody.
- Communicate in Spanish with detainees and perform simultaneous translation for the detainee and the agent. Contact the detainee's sponsor or family member for phone and address verification. Make contact between the detainee and the foreign consulate when requested, and contact language services for non-English or non-Spanish-speaking detainees.
- Logging the status of welfare checks and visual inspections of cells and detainees in the portal.
- Demonstrate respect, friendliness, and willingness to help wherever needed and maintain positive working relationships with my peers, agents, contractors, and management.
- Demonstrate self-reliance by meeting and exceeding workflow needs, quickly learning new skills and procedures, and applying them to daily tasks.
Spanish Linguist
KACE
06.2020 - 08.2022
- Offered support in numerous criminal investigations by providing real time linguistic assistance to law enforcement agencies, both federal and local in a fast-paced environment.
- Translated slang terminology in various Spanish dialects. Provided an accurate translation of the source language and conveying the true meaning(s) into standard English/Spanish.
- Listened and read communication in English/Spanish and provided immediate verbal summaries to law enforcement in addition to typing a concise, accurate synopsis of the audio and/or written communication.
- Transcribed a court ready word for word rendition of the audio recordings received on the target(s) different communication platforms.
- Identified, researched and assessed target(s) associates and acquaintances.
- Performed a variety of tasks relative to the assigned target(s) and compiled, analyzed and provided the investigative findings to law enforcement.
MANAGEMENT/ REAL ESTATE TRANSACTION MANAGER
PROPERTY, STONE HOUSE GROUP
02.2014 - 06.2020
- Contributed to operational efficiency for a well-established Property Management/Real Estate Company in the administration of 400+ residential homes and provided administrative support to 8 property managers, customer service managers in the daily interaction with tenants and property owners.
- Managed 2 administrative assistants and directed the daily operations, including policy procedures, special projects, prospective tenant inquiries, leasing contract management, credit analysis, marketing, current tenant maintenance requests, property owner inquiries, real estate transactions and entering information/documentation required by Broker into the company's portal.
- Provided excellent customer service to prospective tenants, current, tenants, property owners, vendors and other clients/visitors; ensuring satisfaction among all parties involved.
- Prepared monthly graphical delinquency reports, move in/move out analysis reports and turn key reports.
- Created internal training manuals for all processes and procedures.
- Performed simultaneous translations/interpretations over the phone and in-person from English to Spanish and vice versa.
Education
Certificate Program - Crime Scene Management
Pima Community College
Tucson, AZ05.2008
High School Diploma -
Nogales High School
Nogales, AZ05.2000
Skills
- Exceptional simultaneous translation/interpretation skills in both English and Spanish
- Excellent Communication and Interpersonal Skills
- Analytical Thinker
- Transcribing Skills
- Strong Computer and Technical Skills
- Client Relations
- Time Management
- Self-directed and result-oriented
- Teamwork and Collaboration
- Report writing
Certification
AMERICAN COUNCIL OF FOREIGN LANGAGES
Volunteer Experience
PIMA COUNTY ATTORNEY'S OFFICE VICTIM SERVICES
VICTIM CRISIS ADVOCATE - 2008 - 2010
- Established communication with victims/witnesses and provided crisis intervention services such as shelter accommodations and transportation.
- Advised victims of their statutory rights and kept victims/witnesses informed regarding their cases.
- Provided referrals to appropriate community resources and served as a liaison between victims/witnesses and law enforcement.
- Participated in and managed 24-hour on-call responsibilities such as preparing incidents reports, documentation for law enforcement, DCFS and other agencies.
- Provided interpretation/translation assistance in court proceedings and between victims/witnesses and law enforcement.
Timeline
Processing Coordinator
SOSI International LLC
09.2022 - Current
Spanish Linguist
KACE
06.2020 - 08.2022
MANAGEMENT/ REAL ESTATE TRANSACTION MANAGER
PROPERTY, STONE HOUSE GROUP
02.2014 - 06.2020
Certificate Program - Crime Scene Management
Pima Community College
High School Diploma -
Nogales High School
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