Paola Andrea Lopez Hernandez
Kamas,UT
Summary
I have experience being a waitress, I am a person who always seeks to give her best at work, with a great ability to serve customers with empathy and unmatched charisma, an experienced specialist committed to offering exceptional service. Always looking to learn new skills, take on additional responsibilities and grow professionally. Motivated, apt for teamwork and with strong organizational and interpersonal skills.
Overview
3
3
years of professional experience
Work History
WAITRESS
GRANO DE CAFE
NEW YORK
01.2023 - 02.2024
- Empathic and calm management of user complaints
- Customer service by phone, email and face to face
- Presentation of ideas to improve performance and efficiency.
- Checked back with customers throughout meal service to ensure satisfaction.
- Organized take-out orders efficiently according to customer requests.
- Greeted customers and provided menus.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Bussed tables as needed during peak hours.
- Provided accurate change for cash transactions using a cash register system.
- Took orders for food and drinks and delivered them to guests.
- Replenished beverages when necessary.
WAITRESS
HORNITOS PANADERIA
BOGOTA, COLOMBIA
01.2021 - 08.2021
- Empathic and calm management of user complaints
- Proactive participation in meetings aimed at creating new practices
- Customer service by phone, email and face to face
- Rigorous cash management of large amounts of money
- Presentation of ideas to improve performance and efficiency.
Education
PRE/GRADO -
Universidad Cooperativa de Colombia
Colombia01.2021
HIGH SCHOOL -
Colegio Nuestra Señora de la Sabiduria
Colombia01.2016
Skills
- Customer service
- Teamwork
- Sales
- Guest Relations Management
- Menu Recommendations
- Menu presentation
- Beverage Preparation
- Buffet setup and takedown
- High-volume dining
Languages
- SPANISH, Native
- ENGLISH, Level basic and intermediate
Timeline
WAITRESS
GRANO DE CAFE
01.2023 - 02.2024
WAITRESS
HORNITOS PANADERIA
01.2021 - 08.2021
PRE/GRADO -
Universidad Cooperativa de Colombia
HIGH SCHOOL -
Colegio Nuestra Señora de la Sabiduria
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