Alyssa Romero
Houston,TX
Summary
A Dedicated and Creative hairstylist going on 4 years of experience in providing exceptional up to date Hair techniques & on going education. Skilled in sanitation practices and licensed in cosmetology, I excel in active listening and friendly record of enhancing client satisfaction and retention at The Orlando Salon.
Having a Discipline attitude is what molded my Work ethic, I always Strive to give the best customer service and experience with every guest interaction.
Overview
9
9
years of professional experience
Work History
Cosmetologist
The Orlando Salon
Houston, TX
09.2021 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Time Management and appointment scheduling
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Developed loyal following of clients by providing high-quality services.
Customer Service Representative
Aarons Furniture Store
Houston, TX
08.2018 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Restaurant Waiter
IHOP
Houston, TX
05.2017 - 07.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Cashier & Sales Associate
Smoothie King
Houston, TX
01.2016 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Upsold additional products and services to increase revenue.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Cosmetologist License -
Paul Mitchell The School - Houston
Houston, TX09.2021
Diploma -
Alief Taylor Highschool
7555 Howell Sugar Land Rd Houston Tx 7708305.2018
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Clear Communication
- Professionalism and Ethics
- Sanitation Practices
- Continuing education
Timeline
Cosmetologist
The Orlando Salon
09.2021 - Current
Customer Service Representative
Aarons Furniture Store
08.2018 - 09.2021
Restaurant Waiter
IHOP
05.2017 - 07.2018
Cashier & Sales Associate
Smoothie King
01.2016 - 08.2017
Cosmetologist License -
Paul Mitchell The School - Houston
Diploma -
Alief Taylor Highschool