Dwayne Durham
Grambling,LA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
3
3
years of professional experience
Work History
Manager
Hibbett Sports/City Gear
Ruston, LA
01.2019 - 12.2021
- Assisted hundreds customers in buying, returning, exchanging merchandise.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised sales team of 3-6, stepping in to support employees and deliver smooth sales processes for clients.
- Resolved customer issues quickly and ensured customer satisfaction.
- Informed customers and employees of current promotions to boost sales.
- Provided top-notch personal service to customers.
Music Teacher
Thomas Jefferson Elementary School
Monroe, LA
06.2021 - 07.2021
- Enriched musical knowledge of Grades 5th, 6th, and 7th.
- Familiarized classes of 15 students with basic concepts of music such as notes, tempo, symphony, beats, compositions and chords.
- Taught music appreciation, history and fundamentals to vocalists and musicians of varying skill levels.
Overnight Stocker
Super 1 Foods
Ruston, LA
06.2017 - 08.2017
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Met incoming trucks and used forklifts to move pallets to staging areas.
- Assisted hundreds customers by finding items quickly to boost store satisfaction rates.
- Removed all boxes and related trash from sales floor and processed through compactors.
Electronics Sales Associate
Walmart
Ruston, LA
05.2016 - 07.2016
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor of Music - Vocal Performance
Grambling State University
12.2020
Skills
- Policies and procedures
- Staff Management
- Strategic planning
- Business Development
- Negotiation
- Mathematical calculations
- Verbal and written communication
- Sales trends
- Database and Client Management Systems
- Meticulous Attention to Detail
- Ease with Computers and Technology
- Task Prioritization
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Music Teacher
Thomas Jefferson Elementary School
06.2021 - 07.2021
Manager
Hibbett Sports/City Gear
01.2019 - 12.2021
Overnight Stocker
Super 1 Foods
06.2017 - 08.2017
Electronics Sales Associate
Walmart
05.2016 - 07.2016
Bachelor of Music - Vocal Performance
Grambling State University