Summary
Overview
Work History
Education
Skills
Hobbies
Interests
Timeline
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Rachel Baird

Stillwater

Summary

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

9
9
years of professional experience

Work History

Sales Associate

Club Car Wash
04.2023 - 02.2025


  • Delivered exceptional customer service by engaging with customers, addressing concerns, and ensuring a positive experience.
  • Built strong relationships with customers to encourage repeat business and boost customer loyalty.
  • Educated clients on promotions, service options, and savings opportunities to drive sales and enhance customer satisfaction.
  • Effectively utilized persuasive selling techniques to assess customer needs and recommend suitable products or services.
  • Consistently exceeded sales targets by promoting monthly specials, memberships, and discounts.
  • Handled cash transactions efficiently while ensuring accuracy and adherence to company cash handling policies.
  • Processed point-of-sale (POS) transactions, including cash, credit, and refunds, with precision and efficiency.
  • Managed returns, exchanges, and refunds in compliance with store policies.
  • Maintained a calm and professional demeanor in high-stress situations, ensuring smooth operations during peak hours.
  • Collaborated with team members to improve store performance and optimize workflow during busy periods.
  • Assisted in training new employees on company policies, product knowledge, and sales techniques for a seamless onboarding experience.
  • Maintained cleanliness and organization of the facility, ensuring a safe and welcoming environment for customers.
  • Inspected and maintained car wash equipment, including power washers and vacuums, to ensure operational efficiency.
  • Promoted a safe work environment by adhering to all company protocols and promptly reporting hazards or concerns.

Skydiving Manifest

Oklahoma Skydiving Center
04.2018 - 12.2022
  • Greet customers and walk them through the check in process
  • Have the skydivers sign legal waivers
  • Provide jumpers with transportation to and from the aircraft
  • Change out media equipment for instructors per individual client
  • Assist skydivers in the application and removal of equipment
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.

Background Actor

Accountability Partners
10.2020 - 10.2020
  • Extra for The Ike Boys film (Movie)
  • Performed the role of a high school student in a typical setting in the high school classroom.
  • During my experience as a background actor, I was introduced to the role of a stunt double, costuming, make-up, and hair, and I was also able to view some of the role of the production crew.

Customer Service Representative

IFly Indoor Skydiving
01.2016 - 10.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to make reservations
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • In charge of responding to e-mails and providing feedback to clients.

Education

No Degree - University Studies

Oklahoma State University
Stillwater, OK

Associate of Arts And Sciences -

Northern Oklahoma College
Stillwater, OK
12-2021

High School Diploma -

Epic Charter School
05.2016

Skills

  • Meticulous attention to detail
  • Innovative thinking
  • Punctual and dependable
  • Goal oriented
  • Analytical problem-solving
  • Exceptional customer service
  • Conflict Resolution
  • Effective verbal and written communication
  • Strong interpersonal skills
  • Teamwork and collaboration
  • Store opening and closing
  • Time management
  • Sales expertise

Hobbies

  • Skydiving
  • Hiking
  • Yoga
  • Reading
  • Traveling

Interests

  • Traveling
  • Hiking
  • Music
  • Skydiving
  • Avid Reader
  • Video Gaming
  • Learning new cooking techniques and expanding my culinary skills
  • I have a passion for photography and editing photos


Timeline

Sales Associate

Club Car Wash
04.2023 - 02.2025

Background Actor

Accountability Partners
10.2020 - 10.2020

Skydiving Manifest

Oklahoma Skydiving Center
04.2018 - 12.2022

Customer Service Representative

IFly Indoor Skydiving
01.2016 - 10.2016

High School Diploma -

Epic Charter School

No Degree - University Studies

Oklahoma State University

Associate of Arts And Sciences -

Northern Oklahoma College

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Rachel Baird