RAQUEL BELISARIO DE ANDRADE
Clermont,FL
Summary
Bilingual professional fluent in English and Portuguese with over 10 years of experience across diverse industries. Recognized for exceptional organizational skills, meticulous attention to detail, and a proven ability to manage various office management duties that ensure efficient work planning. Strong background in Business and Accounting, complemented by recent certification as a Bookkeeper, provides a solid foundation for effective prioritization and multitasking. Committed to contributing expertise to a dynamic team, driving smooth operations and achieving outstanding results within the organization.
Overview
8
8
years of professional experience
Work History
Sales Associate
Beall’s Store
04.2022 - Current
- Delivered exceptional customer service, assisting with in-store and online transactions, consistently achieving a daily sales target of $21,000.
- Used consultative sales techniques to understand customer needs and recommend relevant products.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash at start and end of each shift, accounting for errors and resolving discrepancies.
- Achievement of individual goal of 83% resulting in customers loyalty.
Cruise Vacation Associate
Disney Cruise Line
03.2023 - 12.2023
- Coordinated international cruise bookings across the USA, Europe, and Asia, achieving weekly sales averaging $30,000.00 while providing exceptional and tailored assistance to over 300 clients daily.
- Supported call center representatives to respond to customer questions and needs, ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Carrier Break
01.2020 - 03.2022
- I took a break in my carrier due to my relocation from Brazil to the US and the immigration process.
- During this time, I kept up to date on market trends, while improving my fluency in English as well as immersing myself in American culture. Now I am ready to take the next step in professional development.
Administrative Manager
R&C Consultoria Empresarial
02.2018 - 11.2019
- Consistently maintain good rapport with all stakeholders, handle memos, reports, invoices, and related documents, including confidential information and some Executives Reporting.
- Developed spreadsheets and databases updating, report on performance sales data.
- Provided administrative assistance, such as writing and editing e-mails, drafting memos, and communications on executive's behalf.
- Performed executive's calendar management, making appointments, and prioritizing most sensitive matters.
- Organized meetings, including scheduling, sending reminders and screening calls and email.
Education
Executive MBA - Business Management
Fundação Dom Cabral
Belo Horizonte - Brazil01-2000
Bachelor of Business Administration (BBA) - undefined
Pontifícia Universidade Católica de Minas Gerais
01.1990
Skills
- Organizational time strategies
- Meticulous attention to detail
- Accurate data processing
- Organizational skills
- Time management and communication
- Understanding of accounting principles
- Certified in QuickBooks
Timeline
Cruise Vacation Associate
Disney Cruise Line
03.2023 - 12.2023
Sales Associate
Beall’s Store
04.2022 - Current
Carrier Break
01.2020 - 03.2022
Administrative Manager
R&C Consultoria Empresarial
02.2018 - 11.2019
Bachelor of Business Administration (BBA) - undefined
Pontifícia Universidade Católica de Minas Gerais
Executive MBA - Business Management
Fundação Dom Cabral