Stacy Martin
Gray,GA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced total loss Specialist, successful at reviewing title documents to assess completeness and integrity for title transfer use. Diligent about examining all details, compiling accurate results and providing expert recommendations. Seek to bring 8+ years of relevant experience.
Overview
9
9
years of professional experience
Work History
Senior Total Loss Specialist (Remote)
Insurance Auto Auctions, IAA
Westbrooke, IL
03.2022 - Current
- Maintains detailed knowledge of state salvage and title laws for assigned states and may aid internal and external partners by answering questions regarding owner-retained salvage laws and salvage title laws.
- Proven experience analyzing, organizing,and prioritizing work while meeting multiple deadlines.
- Execute with speed and urgency to determine, communicate, and obtain all documentation required to prepare vehicle for sale.
- Documents files to include all key procedures, next steps regarding title process, interactions with customers, vehicle providers and internal partners.
- Provides vehicle owners with the information they need to navigate the title procurement process by clearly setting expectations and outlining the next steps.
- Review new file assignments to determine most effective handling procedures required to acquire title documents based on established guidelines.
Salvage Specialist
GEICO, Government Employees Insurance
Macon , GA
06.2015 - 10.2021
- Consulted with customers/salvage yards to determine best methods to resolve service and title issues.
- Corresponded with service department team members to build and implement successful solutions to customer problems.
- Managed and filed paperwork to transfer vehicle ownership title from owner to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Documented conversations with customers to track requests, problems and solutions.
Education
Some College (No Degree) - Medical Assisting
CGTC
Macon, GA01-2006
Skills
- Excellent researching abilities
- Compassion and Empathy for customers
- Title examination
- Research and analysis
- Conflict resolution
- Data Management
- Friendly, positive attitude
- Quality control
- Technologically savvy
- Adaptive team player
- Typing Skills
- Organizational Abilities
- Deadline Management
- Title Examination
Timeline
Senior Total Loss Specialist (Remote)
Insurance Auto Auctions, IAA
03.2022 - Current
Salvage Specialist
GEICO, Government Employees Insurance
06.2015 - 10.2021
Some College (No Degree) - Medical Assisting
CGTC
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