Brent Johnson

during down times

• Restored damaged properties through effective water, fire, and mold remediation techniques.
• Coordinated assessments to identify restoration needs and prioritize project timelines.
• Developed comprehensive restoration plans tailored to each client's specific requirements.
• Implemented quality control measures to enhance service delivery and client satisfaction.
• Educated clients about proper maintenance practices after completion of projects, prolonging the life of restored structures.

• Performed routine maintenance checks on equipment and facilities to ensure optimal functionality.
• Executed preventive maintenance tasks following established safety protocols to enhance operational efficiency.
• Maintained accurate records of repairs and services performed for compliance and tracking purposes.
• Assisted in troubleshooting and repairing electrical, plumbing, and HVAC systems to minimize downtime.

• Led customer service team, enhancing response times and improving client satisfaction through strategic training initiatives.
• Developed and implemented process improvements to streamline customer interactions, resulting in increased efficiency across support channels.
• Mentored staff on best practices for handling complex inquiries, fostering a culture of continuous improvement and teamwork.
• Analyzed customer feedback to identify trends, driving targeted changes in service delivery that enhanced overall customer experience.

• Managed daily operations to ensure seamless functioning of antique sales and customer service.
• Developed marketing strategies to enhance brand visibility and attract new clientele.
• Curated unique inventory selections to meet diverse customer preferences and market trends.
• Established efficient workflows for inventory management, enhancing organization and accessibility of products.