CHARDONNAY WILLIAMS
Rosenberg,TX
Summary
Knowledgeable and performance-driven professional looking for greater opportunities. Specialist with a proven track record in liability investigations and claim resolutions. Leveraging strong communication and problem-solving abilities to exceed quality and efficiency targets. Certified in Property & Casualty, adept in computer literacy and professional customer advocacy.
Overview
6
6
years of professional experience
Work History
Initial Resolution Specialist
Kemper
06.2022 - 01.2024
- Interfaced daily with attorneys, policy holders, claimants, healthcare providers, and agents to facilitate the closure of automotive claims and protect the insured's interest.
- Direct liability investigations to determine percentage of negligence in auto accidents
- Conducted recorded statements for purposes of investigating liability, coverages and disputes in claims.
- Also maintained ownership of claims to meet or exceed goals of quality and efficiency in regards to the claim process.
- Managed inventory while working independently.
- Worked closely with body shops and others to negotiate repair pricing and access liability.
- Establish and maintain appropriate claim reserves.
Licensed Claims Adjuster
GEICO
03.2019 - 04.2022
- Explained policy, coverage, liability and denials to policy holders, lawyers and other involved parties.
- Communicated effectively with clients in order to provide updates on progress towards resolution.
- Coordinate potential fraud investigations with SIU, while complying with state specific regulations and state fair claim practices requirements.
- Identify subrogation and salvage opportunities and complete required referral timely.
- Maintain quality claim files in accordance with appropriate best practices and claim handling file expectations.
- Performed other duties as required.
Customer Service Advocate
WILLIS TOWERS WATSON
06.2018 - 01.2019
- Receiving inbound calls from retirees whom are now eligible for Medicare
- Processing Medical PDP, copay's from their set allocation awarded from previous clients that may have been been denied.
- Advised clients of insurance coverage based on personal needs and medical underwriting
- Maintained detailed records of customer interactions for future reference and follow up actions.
Education
Medical Assistant - CMA
THE COLLEGE OF CHCP
05-2016
High School Diploma -
LELAND HIGH SCHOOL
05-2010
Skills
- Property & Casualty Licensed
- Medical Assistant Certified
- Customer service
- Problem-Solving
- Computer Literacy
- Strong Communication
- De-Escalation Techniques
- Active Listening
- Multitasking
- Professionalism
Timeline
Initial Resolution Specialist
Kemper
06.2022 - 01.2024
Licensed Claims Adjuster
GEICO
03.2019 - 04.2022
Customer Service Advocate
WILLIS TOWERS WATSON
06.2018 - 01.2019
Medical Assistant - CMA
THE COLLEGE OF CHCP
High School Diploma -
LELAND HIGH SCHOOL
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