Kelsey Verran
Kalamazoo,MI
Summary
Enthusiastic and outgoing professional with expertise in Lending and Member Service, hoping to gain further experience in marketing strategies, building relationships, and content creation. Known for multi-tasking and adaptability, with a strong capacity to learn and apply new skills. Trusted team-player with knowledge of Consumers Credit Union's core values, and our desire to create an exceptional member experience.
Overview
6
6
years of professional experience
Work History
Lending Support Specialist
Consumers Credit Union
11.2023 - Current
- Consistently handling multiple priorities simultaneously, while maintaining high standards of member service and meeting tight deadlines.
- Performing daily and monthly reporting, analyzing data to provide insights for team and Credit Union performance tracking.
- Assisting with implementing new processes to improve efficiency, reduce errors, and strengthen communication between departments.
- Managing title, membership, wire, and loan closing processes to ensure compliance and accuracy, resolving issues quickly to minimize delays.
- Designated point person for addressing operational challenges and issues, supporting the team's success.
Member Service Center Representative
Consumers Credit Union
08.2022 - 11.2023
- Maintained customer satisfaction with problem-solving strategies focused on resolving member concerns.
- Provided support to colleagues when needed, fostering a positive work environment focused on teamwork and collaboration.
- Met and surpassed sales goals while maintaining member confidentiality.
- Reduced call escalations with effective communication skills and thorough understanding of company policies.
Student Office Assistant
Grand Valley State University
09.2019 - 05.2022
- Enhanced office efficiency by managing scheduled meetings, organizing files, and maintaining a clean workspace.
- Consistently greeted and engaged with all office visitors with a warm welcome, while answering phone calls and emails.
- Maintained positive relationships with students, faculty, and vendors by resolving concerns in a timely manner.
- Facilitated and participated in student outreach organizations.
Education
Bachelor of Business Administration -
Grand Valley State University
Allendale, MI05-2022
High School Diploma -
Decatur High School
Decatur, MI05-2019
Skills
- Positive attitude
- Strong attention to detail
- Confident in public speaking
- Exemplary customer service
- Proficient in Microsoft Office and Adobe Creative Suite
- Time management
- Fast learner; adaptable
- Quality written and interpersonal communication
- Organization and multi-tasking
- Team collaboration and leadership
- Critical thinking and problem-solving abilities
Timeline
Lending Support Specialist
Consumers Credit Union
11.2023 - Current
Member Service Center Representative
Consumers Credit Union
08.2022 - 11.2023
Student Office Assistant
Grand Valley State University
09.2019 - 05.2022
Bachelor of Business Administration -
Grand Valley State University
High School Diploma -
Decatur High School
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