Kamilah Robinson

• Work weekly and monthly new loan reports
• Process Bankruptcies and Repossessions
• Run Quarterly Interest Report for new Loans
• Work with the collections department on past due loans
• Communicate with attorneys on behalf of the company and members
• Submit insurance and disability claims on behalf of our members
• Work with lending team to close and finalize loans
• Work with lending team and compliance department to ensure Go Energy Loans are in compliance

• Enhanced member satisfaction by addressing and resolving inquiries in a timely manner.
• Opened checking,savings,CDS,etc accounts for members in person and online
• Participated in ongoing training programs to stay current on industry trends, enhancing service quality for members.
• Developed strong rapport with members through active listening skills and empathetic communication techniques.
• Updated member information to stay in compliance with Go Energy
• Balanced and audited vault
• processed members transactions, cash, checks, wires, etc

Supervise the day to day operations of the Branch through assigning work and directing staff to ensure adequate services to the membership at all times.

Prepare necessary reports, statistics, and personal records for the Vice President and President

• Maintains detailed administrative and procedural processes to improve accuracy and efficiency
• Reconciles and reports discrepancies found in records
• Establishes and maintains relationships with consumer customers
• Establishes new member savings accounts, checking accounts, custodial accounts, trust accounts, and certificates of deposit
• Compiles, monitors, analyzes, and interprets financial data
• Investigates and corrects errors upon member request, according to bank records
• Familiar with Bank Secrecy Act, OFAC, and US Patriot Act for required documents to establish accounts and ensure customer information is accurate and secure
• Serves as liaison for account holders between various departments within the institution
• Resolves complex issues
• Serves/operates as teller as needed
• Mentors and trains new member service representatives.

• Responsible for the safety, wellbeing, care and development of an infant
• Commuted infant to and from co-parents’ households
• Organized and implemented infant’s daily routine.

• Processed accurate and efficient sale and return transactions
• Responded to & resolved customer requests & concerns
• Managed multiple phone lines with a high volume of calls
• Handled cash, checks, money orders, & money grams.