JEN KELSO
ProCare Therapy
Jacksonville
10
years of professional experience
Talent Acquisition and Luxury Hospitality Professional experienced in recruiting and developing high-performing teams within luxury service sectors. Achieved exceptional guest experiences through effective candidate engagement, onboarding, and workforce coordination. Focused on driving business growth and client satisfaction through strategic planning and strong relationship management.
Work History
Senior Account Executive
2 Years 10 Months- Managed talent acquisition for school-based professionals, guiding candidates through sourcing, screening, interviews, offer negotiation, onboarding, compliance, placement, and ongoing employment support to ensure successful hires.
- Source, evaluate, and recruit candidates across specialized school-based positions while aligning qualifications, compensation, scheduling, and client workforce requirements.
- Built high-touch candidate relationships throughout recruitment process, providing consistent communication and guidance to enhance candidate experience and support successful placements.
- Partner directly with client organizations to understand workforce needs, advise on hiring considerations, and develop targeted recruiting solutions in competitive talent markets.
- Conduct candidate screening and assessment, provide recommendations to clients, facilitate interviews, and support candidates through offer acceptance and onboarding.
- Manage complex pre-employment requirements including credentialing, background checks, fingerprinting, TB testing, drug screening, documentation, and district-specific compliance.
- Served as trusted point of contact for candidates and placed employees, resolving onboarding, placement, performance, and workplace concerns to support retention and foster long-term relationships.
- Collaborate with internal teams and leadership to improve recruiting processes, communication, candidate experience, and workforce support.
Interior Operations & VIP Guest Experience Manager
2 Years 3 Months- Recruited, interviewed, trained, coached, and supervised hospitality professionals, ensuring high standards for service, presentation, professionalism, and performance.
- Built a culture of accountability, anticipation, personalized service, and operational excellence across a high-pressure, highly confidential environment.
- Managed employee performance, team dynamics, and conflict resolution, fostering a collaborative and effective work environment.
- Managed employee performance, team dynamics, conflict resolution, and day-to-day people operations with discretion and sound judgment.
- Oversaw weekly operational budgets exceeding $150K, coordinating vendors, transportation, itineraries, owner arrivals and departures, and creating bespoke guest experiences.
Operations Manager
1 Year 2 Months- Managed daily operations across a private luxury yacht and $15M estate, coordinating people, vendors, travel logistics, private events, and guest services.
- Directed staff to uphold elevated hospitality and service standards, enhancing guest experiences.
- Managed confidential owner requests and complex logistics, ensuring seamless vendor relationships while maintaining discretion.
Senior Lead, Interior Operations
1 Year 11 Months- Led guest-experience operations aboard a 72m expedition vessel serving international clientele and supervised hospitality teams in a premium service environment.
- Recruited and trained team members to ensure consistent service standards and effective operational execution.
- Coordinated launch and operational setup of $48M vessel, ensuring service readiness through effective management of people and processes.
Senior Estate Manager
2 Months- Managed estate operations, vendor relationships, travel logistics, and personalized owner support to ensure seamless experiences in a highly confidential private environment.
- Coordinated service delivery and property logistics to uphold high-touch standards and ensure discretion.
- Directed daily estate operations, coordinating household staff, vendors, and service schedules.
- Managed property maintenance, repairs, and preventative upkeep across grounds, residences, and utilities.
- Oversaw vendor contracts, procurement, and invoice approvals to maintain service quality and budget control.
Education
Bachelor of Arts - Communication
Skills
Talent Acquisition & Recruiting
Candidate Sourcing & Engagement
Interviewing & Candidate Assessment
Offer Negotiation
Onboarding compliance
Candidate Experience
Workforce Planning
Client partnership
Recruiting Strategy
Talent Retention
Employee Relations
Team leadership
Client Engagement
Client Consultation
Confidential operations
Client relations
Personal Information
Title: TALENT ACQUISITION | LUXURY HOSPITALITY | PEOPLE & OPERATIONS
Timeline
Senior Account Executive
ProCare Therapy
2023.12 - CurrentRead More
Interior Operations & VIP Guest Experience Manager
50m Private Luxury Yacht
2021.03 - 2023.06Read More
Operations Manager
Luxury Yacht & Private Estate
2019.02 - 2020.04Read More
Senior Lead, Interior Operations
Lindblad Expeditions / National Geographic
2017.01 - 2018.12Read More
Senior Estate Manager
Private Estate, Bahamas
2016.10 - 2016.12Read More
University of Central Florida
Bachelor of Arts from Communication
Read More