CHAQUEIRA MCIVER
Raleigh,Durham
Summary
Dedicated HR professional with 6 years of experience managing a broad range of human resource functions. I support and guide cross-functional teams while implementing best practices within any HR department. I serve as an HR champion in administering and advancing HR functions while acting as a resource for policy interpretation and implementation. I have successfully introduced process improvements and staff development initiatives to drive corporate goal attainment. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude.
My goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Human Resources Generalist
The Law Offices of James Scott Farrin
03.2023 - Current
- Maintained up-to-date records of employee information in the HRIS system ensuring accurate reporting and data-driven decision making.
- Facilitated criminal background check process for new hires in addition to handling new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
- Developed and built internal and external relationships with project teams, department managers, and consultant teams to improve the delivery of HR services.
- Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
- Optimized compensation structures to ensure market competitiveness, attracting top talent to the organization.
- Ambassador for promoting company culture, coordinating multiple team events, and firm-wide events, including flight booking and hotel arrangements for staff when applicable
- Analyzed data, and generated reports through collection surveys to provide insight presentations to shareholders/departmental managers for growth to reset standards
- Assisted with recruiting, interviewing, and hiring new department employees.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Collaborated with the payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
- Conducted annual open enrollment sessions to ensure employees were well-informed about their options and plan changes.
- Participated in annual benefit plan review meetings with senior leadership, providing data-driven insights and recommendations for future plan design adjustments.
Senior Human Resource Operations Specialist
Wells Fargo
01.2022 - 03.2023
- Evaluated inbound and outbound customer calls to identify potential risks in operations and develop strategies to mitigate them
- Provided training and support to employees regarding operational procedures and best practices
- Presented data-driven insights to optimize support functions and enhance business performance
- Maintained confidentiality while reviewing and triaging US and International emails containing sensitive employee information
- Ensured regulatory compliance in all customer interactions and demonstrated a strong commitment to data security and privacy standards
- Coached and guided less experienced staff during required one-on-one sessions
- Collaborated with various departments to ensure smooth communication and coordination between teams
- Address and resolve operational issues as they arise, implementing solutions to prevent future problems.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Assisted in the development of communication materials related to benefits plans, increasing awareness of program updates or changes.
- Conducted comprehensive benefits audits, identifying errors and implementing corrective actions to maintain compliance with regulations.
- Ensured accuracy in benefits administration by diligently maintaining up-to-date records for all employees.
Human Resources Operations Specialist
Wells Fargo
02.2019 - 01.2022
- Managed high-volume HR support in a fast-paced call center environment
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Effectively balanced multiple tasks in a demanding setting, consistently meeting expectations
- Utilized data analysis for strategic HR improvements, enhancing workforce management and organizational efficiency.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Part Time Bank Teller
Wells Fargo
06.2017 - 02.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Residential Assistant
Fayetteville State University
08.2014 - 05.2017
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Upheld all university and residence hall rules, regulations, and policies.
- Contributed to the development of community-wide policies regarding cleanliness, noise levels, and general conduct expectations for residents.
Education
Bachelor of Arts - Psychology
North Carolina Central University
Durham, NC05.2018
Skills
- Proficient in multiple HRIS systems
- Project planning and development
- Microsoft office suites
- Complaint Handling
- Research proficiency
- Risk Management
- Case analysis
- Dispute Mediation
- Data Analytics
- HR background
References
References Available upon request
Timeline
Human Resources Generalist
The Law Offices of James Scott Farrin
03.2023 - Current
Senior Human Resource Operations Specialist
Wells Fargo
01.2022 - 03.2023
Human Resources Operations Specialist
Wells Fargo
02.2019 - 01.2022
Part Time Bank Teller
Wells Fargo
06.2017 - 02.2019
Residential Assistant
Fayetteville State University
08.2014 - 05.2017
Bachelor of Arts - Psychology
North Carolina Central University
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