Kimberly Davis
Simpsonville,SC
Summary
Dedicated professional with the ability to learn quickly. Dependable and able to flourish under high pressure and fast-paced environments. Strong work ethic with exceptional customer service skills and ability to build rapport with customers in a group setting and individually.
Overview
6
6
years of professional experience
Work History
Problem Solver
Amazon GSP1
Spartanburg, SC
08.2020 - Current
- Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems.
- Logged unsellable products requiring donation or destruction due to damage or other issues.
- Verified work of receivers by checking receiving activities and backing up each facing difficult situations.
- Traveled to new facilities to train and implement company policies and procedures.
Bartender
House Divided Bar And Grill
Simpsonville, SC
05.2019 - 08.2020
- Navigated multiple computer systems under high pressure/volume hours.
- Generated high sales by leveraging knowledge of menu items, inventory and customer wants/needs.
- Assisted in training new hires.
- Managed front and back of house duties including client facing roles, cooking, cleaning, inventory and stocking.
- Operating point of sale quickly and efficiently
- Handling of large financial transaction via cash and credit.
- Answering phone and processing orders accurately.
- Excellent people skills as far as building rapport and de-escalating situations under high stress.
Bartender/Server
Kanpai Of Tokyo
Greenville, SC
04.2016 - 03.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
Bachelor of Science - Nursing
Florida Keys Community College
Key West, FLAssociate of Science - Medical Assisting
Concorde Career Institute
Tampa, FLSkills
- Quality Control
- Responding to Difficult Customers
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Multitasking and Prioritization
- De-escalation Techniques
- Courteous with Strong Service Mindset
Timeline
Problem Solver
Amazon GSP1
08.2020 - Current
Bartender
House Divided Bar And Grill
05.2019 - 08.2020
Bartender/Server
Kanpai Of Tokyo
04.2016 - 03.2019
Bachelor of Science - Nursing
Florida Keys Community College
Associate of Science - Medical Assisting
Concorde Career Institute