Andrew Bibbins
Talbott,TN
Summary
Dynamic FOH Service Manager with proven expertise in enhancing guest experiences, training staff, and implementing operational policies. Committed to driving team efficiency and delivering exceptional service quality.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
FOH service manager
O’Charley’s
Morristown , TN
06.2007 - Current
- Managed daily operations to ensure exceptional guest experiences.
- Trained and mentored staff on service standards and procedures.
- Oversaw inventory management to maintain stock levels and reduce waste
- Implemented operational policies to enhance team efficiency and performance.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Collaborated with kitchen staff to streamline service delivery during peak hours.
- Conducted regular training sessions to improve team skills and knowledge.
- Monitored service quality to uphold brand standards at all times.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Created employee work schedules to keep shifts properly staffed.
- Executed marketing campaigns to promote store offerings and attract customers.
Marketing Ambassador
O’Charley’s
Morristown , TN
2022 - 2024
- Conducted market research to gather actionable customer feedback and preferences, informing marketing strategies.
- Collaborated with team members to effectively implement promotional campaigns, driving engagement and outreach.
- Managed social media interactions to foster community connection and support.
- Developed and implemented marketing strategies to increase brand awareness.
- Managed marketing procedures across 15 stores, enhancing brand visibility and consistency in messaging.
Education
Associates in Behavioral Social Sciences - K-8 Education, English, Psychology, Sociology
Walters State Community College
Morristown, TN01-2005
Skills
- Guest experience
- Staff training
- Inventory management
- Operational policies
- Marketing strategies
- Promotional campaigns
- Market research
- Social media engagement
- Customer relationship management
- Team leadership
- Team collaboration
- Service quality monitoring
- Employee scheduling
- Problem resolution
- Integrity in leadership
- Vendor relationship management
- Effective communication
Certification
- ABC certified
- Serve safe certified
Timeline
FOH service manager
O’Charley’s
06.2007 - Current
Marketing Ambassador
O’Charley’s
2022 - 2024
Associates in Behavioral Social Sciences - K-8 Education, English, Psychology, Sociology
Walters State Community College