Christian Agüero Jiménez

• Managed a global portfolio of over 50 accounts, keeping close track of policy changes and client issues.
• Provided leadership for an all-remote team of 24 consultants and analysts, due to COVID-19, keeping the team motivated, on monthly one-on-one meetings, and annual performance reviews.
• Partnered with account and program managers, and implementation team members on new client implementations and existing client expansions and transformations.
• Worked with Latam Operations Team for the Travel Automation for the region, helping develop, test, and implement new BCD Tools, as well on continuous trainings to all staff to ensure best practices and uses for these applications, helping the constant changes needs of the travelers.
• Developed new plan of actions for the team to keep productivity.
• Managed work time reduction strategies for the team to cover company and client’s needs.
• Expertise on Case management, SalesForce, SuccessFactors and country Wiki page (Confluence) with up-to-date information.
• Training Specialist for department new hires on all internal applications and processes, as well as client specifics.

• High performing operations leader, supervising 12 highly trained travel consultants on a multi country platform, giving service to global and regional clients based on SAM and CAM countries.
• Provided coaching and feedback to travel team to motivate and overcome any challenge.
• Person of contact for all needs of BCD local offices through LATAM.
• Worked on Implementations of new accounts and tools not only for agents but for the country, testing of all applications required to ensure a smooth start.
• Interaction with customers and suppliers, resolve issues.
• Analyze debit memos (airline malpractices, fare errors, surcharges) and make recommendations to reduce memos through training, coaching, and automation.
• Testing of client airline/hotel/car contracts in BCD platforms such as Sabre, AgentSource and OBTs; work with Global Faring department and suppliers on discrepancies.

• For Corporate Accounts affiliated to BCD such as Abbott,, , Nestle and others, also T24 service for Travel emergencies.
• Handle of Leisure Travel department, Corporate Groups and Conventions.
• Full experience in system applications of the company, such as Sabre Red, Turbo Sabre, Concur, TSPM, Trip Authorizer and Getthere.
• Handling and completing airline reservations, hotels and car rentals, issuing of tickets, refunds and exchanges.
• Implant Agent for Astrazeneca, Pfizer and Roche with handling of Groups and Events for the companies.
• Completing reports of all transactions managed by Agency for Walmart and Nestle.
• Full knowledge of life cycle of the PNR (Front Office, Midd Office, Back Office): PNR creation, sent to Compleat to issue, invoicing and the final use by the passenger.

• Ticketing sales, Customer support and handling of complaints for direct passengers and another agencies, refund of tickets, preparation of office’s daily sales report, handling of Traveling Groups and Travel Agencies such as Destinos TV, Terranova, Easa, Ez Tours and others.

· Sales of electronic equipment for entertainment and movies