Avis Cobb
Peachtree Corners,Ga
Summary
Adaptable professional with 9 years of experience and a proven knowledge of customer service,
data entry, and confidential correspondence. Aiming to leverage my skills to successfully fill the
customer service role at your company.
Overview
8
8
years of professional experience
Work History
Sales Technician
Peachtree Corners
2023.01 - Current
- Help new owners get started and current ones get quick, efficient support
- Help new owners develop a strong, positive relationships with Apple
- Quickly assess situation when a guest needs assistance
- Using my knowledge of current Apple technology to take care of guests with advice or a solution on the spot to help with all Apple devices
- Provide personal training for new owners, helping with acquiring the basic skills they need to get started on photo, video, and music projects.
Manager
McDonalds, Peachtree Corners
2015.06 - 2023.03
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Compile and balance cash receipts at the end of the day or shift
- Perform various financial activities such as cash handling, deposit preparation, and payroll
- Supervise and participate in kitchen and dining area cleaning activities
- Estimate ingredients and supplies required to prepare a recipe
- Resolve customer complaints regarding food service and payment
- Control inventories of food, equipment, silverware, and report shortages to designated personnel
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write- ups
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
- Present bills and accept payments
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
- Examine trays to ensure that they contain required items
- Take food orders and relay orders to kitchens or serving counters so they can be filled
- Prepare food items, such as sandwiches, salads, soups, or beverages
- Monitor food preparation or serving techniques to ensure that proper procedures are followed.
Gridiron IT Solutions
2021.02 - 2021.11
- Remote
- Data Entry
- Provide timely, accurate, and efficient service to our customers via email and/or video chat
- Verify member identification and follow verification procedures
- Work with other members to troubleshoot verification issues and provide a working solution
- Assist in documentation and playbook updates as necessary
Customer Service Representative
Sitel
2020.08 - 2021.02
- Confer with customers by telephone to provide information to obtain details of missing or incorrect documents
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments
- Refer unresolved customer grievances to designated departments for further investigation
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Compare stock certificate with original certificate and information from invoices
- Obtain and examine all relevant information to assess validity of documents and eligibility
- Complete contract forms, prepare change of address records, using computers
- Review claims adjustments with data base, examining documents for correct information, and approving or disapproving documents for claims.
Amazon
2017.10 - 2020.08
Seasonal Customer Servicer Representative
Remote
2017.10 - 2018.01
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Solicit sales of new or additional services or products
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Education
High School Diploma - undefined
Lincoln County High School
05.2016
Skills
- Microsoft Office
- Data Entry
- 10 Key
- Customer Service
- Quick Thinking
- Fast Paced
- Adaptable
- Hard Working
- Search Engines
- Sales
- CRM
Accomplishments
- Insider Threat Awareness - Department of Homeland Security
- Privacy at DHS - Department of Homeland Security
- OSPEC Awareness for Military Members, DoD Employees and Contractors - Department of
- Homeland Security
- Unauthorized Disclosure of Classified Information and CUI - Department of Homeland Security
- Cyber Awareness Challenge 2021 - Department of Homeland Security iOS Certified - Apple.com macOS Certified - Apple.com
- ServSafe - McDonald’s 07/2024, Type 50 wpm
- Geolocation experience
- Geofencing experience
- Resume created with
- Go2Job App
Timeline
Sales Technician
Peachtree Corners
2023.01 - Current
Gridiron IT Solutions
2021.02 - 2021.11
Customer Service Representative
Sitel
2020.08 - 2021.02
Amazon
2017.10 - 2020.08
Seasonal Customer Servicer Representative
Remote
2017.10 - 2018.01
Manager
McDonalds, Peachtree Corners
2015.06 - 2023.03
High School Diploma - undefined
Lincoln County High School