Chassidy L Sebastian
CNA/Behavioral Healthcare Tech
Decatur,GA
Summary
Committed Personal Care Assistant well-versed in assisting and supervising clients in daily activities, including meal preparation and basic housekeeping. Compassionate and patient with strong background in client care. Ready to undertake challenging cases and provide superlative health outcomes. Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills. Focused healthcare professional well-versed in promoting a healthy lifestyle by coordinating and supervising activities in alignment with client needs and abilities. Proven history of inspiring and fostering client well-being across 10 years of experience in related roles. Dedicated to serving unique needs of each client and improving quality of life.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Turning Point Healthcare
Hampton, GA
11.2022 - 07.2023
- Provided ongoing compassionate patient care for each client.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Supported bathing, dressing and personal care needs.
- Followed care plan and directions to administer medications.
Customer Service Representative
National Grid, Natural Gas
Hampton, GA
03.2022 - 08.2022
- Answered inbound customer calls and responded to inquiries.
- Listened to client concerns and asked questions to better understand needs.
- Documented customer information and activity in customer database.
- Discussed and set up payment plans for services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Processed customer account changes with proprietary software.
Customer Service Representative
Dekalb County Water
Decatur, Ga
01.2017 - 12.2018
- Entered details such as payments, account information and call logs into the computer system
- Worked directly with departments, clients, and higher management to achieve great results
- Assisted customers in a timely manner by answering questions, responding to inquiries and handling telephone requests
- Answered average of 30-50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
Customer Service Representative
TeleMed Inc
Marietta, Ga
01.2018 - 05.2018
- Assisted customers in a timely manner by answering questions, responding to inquiries and handling telephone requests
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
Home Health Aide
Quality Home Care Llc
Lawrenceville
04.2016 - 01.2017
- Assist elderly/handicap , PCA (personal care assistant)
- Monitored progress and documented any status changes accordingly
- Assisted clients by performing laundry, meal preparation and other tasks.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ08.2022
High school diploma -
New Orleans Job Corps
11.2012
Gwinnett Technical College
Skills
- Customer Service
- Computer Literacy, CPR, Customer Service, First Aid, Medical Terminology, Microsoft PowerPoint, Microsoft Publisher, Microsoft Word, safety
- Strategic sales knowledge
- Multi-line phone talent
- Good listening skills
- Remote access technology
- Take up to 30-50 inbound calls
- Computer programming
- Compassionate Care
- Medication Administration
- Housekeeping
- Direct Patient Care
Certification
Computer Literacy (Microsoft Word 2013, Microsoft Publisher 2013,and Microsoft PowerPoint 2013) Medical Training Skills
Health Care Science (CPR/AED certified, Medical Terminology, and First Aid)
Worker's safety
Additional Information
- Completed 77hours for certification for nursing assitiant
- Attended hilliendale medical school
Timeline
Personal Care Assistant
Turning Point Healthcare
11.2022 - 07.2023
Customer Service Representative
National Grid, Natural Gas
03.2022 - 08.2022
Customer Service Representative
TeleMed Inc
01.2018 - 05.2018
Customer Service Representative
Dekalb County Water
01.2017 - 12.2018
Home Health Aide
Quality Home Care Llc
04.2016 - 01.2017
High School Diploma -
Penn Foster College
High school diploma -
New Orleans Job Corps
Gwinnett Technical College
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