Jerica Ham
Springfield,OH
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
22
22
years of professional experience
Work History
Operations Supervisor
Social Security Administration, SSA
Xenia, OH
06.2002 - Current
- Prepared reports on operational performance metrics and presented them to management team.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Provided support to other departments as needed to meet organizational goals.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Identified areas of improvement and developed strategies to increase efficiency.
- Maintained accurate records of employee attendance and performance reviews.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Delegated work to staff, setting priorities and goals.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Resolved customer complaints or answered customers' questions.
Education
Bachelor of Arts - Communications Technology
Eastern Michigan University
Ypsilanti, MI04-2000
Skills
- Operations Management
- Staff Supervision
- Quality Assurance
- Customer Relations
- Financial Administration
- Production
- Management
- Task Delegation
- Team Training
- Delegation
Timeline
Operations Supervisor
Social Security Administration, SSA
06.2002 - Current
Bachelor of Arts - Communications Technology
Eastern Michigan University