Hi, I’m
Daniel Hernandez
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
years of professional experience
Work History
Donnelley Financial Solutions Inc.Lancaster, Pennsylvania
Data Entry Specialist
07.2012 - 07.2023
Job overview
- Analyzed and approved charges relating to corporate filings for the SEC.
- Collaborated with team members and leadership to identify and develop process improvements.
- Learned to remotely work from home efficiently.
CoreSourceLancaster, Pennsylvania
Intake Coordinator
07.2007 - 06.2011
Job overview
- Scheduled patient appointments for diagnostic, surgical and consultation services for Coresource, Inc., a medical insurance precertfication company.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Answered and logged incoming inquiries via phone, fax and email.
1 to 1 Contact CentersLancaster, PA
Customer Service Representative
10.2000 - 07.2005
Job overview
- Received calls from the public about general DMV questions and suspension inquires on behalf the Pennsylvania Dept Of Transportation.
- Excelled at problem solving and deescalation of irate callers.
- Achieved a promotion to a mentor role.
Education
Queensborough Community College of The City University of New YorkOakland Gardens, NY
GED
10.1998
Skills
- Data Entry
- Data Auditing
- Microsoft Excel
- Microsoft Word
- Medical Terminology
- Phone and Email Etiquette
Timeline
Data Entry Specialist
Donnelley Financial Solutions Inc.
07.2012 - 07.2023
Intake Coordinator
CoreSource
07.2007 - 06.2011
Customer Service Representative
1 to 1 Contact Centers
10.2000 - 07.2005
Queensborough Community College of The City University of New York
GED
Additional Information
Deb Roth - Supervisor
Donnelley Financial Solutions
717-380-7445
Jackie Khuu - Co-worker
Consumer Support Specialist - Local flavor
717-606-9994
Seth Dodson - Co-worker
Lancaster County Assistance Office
717-330-8810
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