Jamie Williams
Dillon,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Paraprofessional
Kelly Services
02.2021 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Customer Support Specialist
Alorica
08.2020 - 12.2021
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Certified Nursing Assistant
Loris Rehab & Nursing Center
07.2017 - 03.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Education
High School Diploma -
Dillon High School
Dillon, SC05.2015
Skills
- Attention to Detail
- Customer Service
- Problem-Solving
- Customer Communication and Empathy
- Active Listening
- Call center experience
Timeline
Paraprofessional
Kelly Services
02.2021 - Current
Customer Support Specialist
Alorica
08.2020 - 12.2021
Certified Nursing Assistant
Loris Rehab & Nursing Center
07.2017 - 03.2019
High School Diploma -
Dillon High School