Maureen Sakala
Portland,OR
Summary
With a diverse background spanning various industries, including personal protective equipment and medical, having gained valuable experience in roles such as office manager, personal assistant, and receptionist. Career aspirations revolve around leveraging the skills and expertise to excel in an administrative position within a reputable company. Committed, dependable, and highly motivated, the ultimate goal is to contribute to the efficiency and productivity of both individuals and organizations.
Overview
20
20
years of professional experience
Work History
Clerical Assistant
PROVIDENCE HEALTH AND SERVICES
Portland, OR
05.2023 - Current
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Managing over 40 or more patient scheduling per day.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed incoming calls professionally, directing callers to appropriate personnel while maintaining excellent customer service standards.
- Assisted with patient intake procedures, ensuring thorough collection of medical history and insurance information.
Office Manager
VEIN CENTERS OF SOUTH AFRICA
Johannesburg, South Africa
02.2014 - 07.2022
- Managed approximately 50 emails and 30 incoming calls per day from customers.
- Answering all telephone and email enquiries
- Improve patients' satisfaction, provider time and treatment room use by scheduling appointments in person or by telephone
- Keeping patient appointments on schedule by advising provider of patients' arrival, reminding provider of service delays
- Comforting anxious patients, answering questions, and maintaining the reception area
- Protect patients' rights by maintaining confidentiality of personal and financial information
- Updating financial information, recording, and collecting patient charges.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physician with clinical documentation to ensure complete and accurate records for each patient visit.
Receptionist
LONGPOINT MEDICAL CENTRE
Johannesburg, South Africa
03.2011 - 01.2013
- Prioritizing daily tasks
- Diary management
- Receive 100% of all telephone calls, visitors/patients and make appointments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained payments records accurately.
Personal Assistant Financial Director/Owner
SAFETY AFRICA
Bulawayo, Zimbabwe
01.2005 - 12.2010
- Acting as first point of interaction, dealing with correspondence and phone calls
- Managing diary and organizing meetings and appointments
- Booking and arranging travel, transport, and accommodation
- Organizing events and conferences
- Reminding the executive of important tasks and deadlines
- Payroll administration.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Managed two household staff.
Education
BACHELOR OF COMMERCE - Business Management
University of South Africa
Pretoria, South Africa01.2022
DIPLOMA - Secretarial Studies
Community College, Zimbabwe
Kwekwe, Zimbabwe01.1996
Skills
- Interpersonal communication
- Organizational Skills
- Attention to detail
- Customer service skills
- Data Entry
- Microsoft Office
Furthereducation
SharePoint, 2023, Coursera
Timeline
Clerical Assistant
PROVIDENCE HEALTH AND SERVICES
05.2023 - Current
Office Manager
VEIN CENTERS OF SOUTH AFRICA
02.2014 - 07.2022
Receptionist
LONGPOINT MEDICAL CENTRE
03.2011 - 01.2013
Personal Assistant Financial Director/Owner
SAFETY AFRICA
01.2005 - 12.2010
BACHELOR OF COMMERCE - Business Management
University of South Africa
DIPLOMA - Secretarial Studies
Community College, Zimbabwe