Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Branden Watts

Centerville,OH

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Retail / Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Lead Customer Service Representative

Speedway Gas Station
Dayton, OH
11.2017 - 06.2021
  • Planned schedules and workflows based on expected customer demands.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Conferred with senior management to handle and correct disciplinary or knowledge issues.

Education

High School Diploma -

Electronic Classroom of Tomorrow
Columbus, OH
01.2018

Skills

    • Understanding Customer Needs
    • Customer Data Confidentiality
    • Upselling Products and Services
    • Responding to Difficult Customers
    • Courteous with Strong Service Mindset
    • Multitasking and Prioritization
      • Upbeat and Positive Personality
      • Building Customer Trust and Loyalty
      • Establishing and Maintaining Customer Relationships
      • Computer Proficiency
      • Promoting Brand and Company Identity

Hobbies

  • Avid Video Gamer (PC and VR)
  • Watching all sorts of Movies and Shows
  • Riding BMX at the local Skatepark
  • I greatly enjoy jumping on Trampolines
  • I love Dogs, Cats, and Reptiles (I have a pet lizard)

Timeline

Lead Customer Service Representative

Speedway Gas Station
11.2017 - 06.2021

High School Diploma -

Electronic Classroom of Tomorrow
Branden Watts