Robert Newbill
Austin,TX
Overview
38
38
years of professional experience
Work History
Annoitd FLavrs
Self-employeed
Rochester, NY
05.1992 - Current
- Utilized internal systems to provide service to callers.
- Resolved customers' questions by answering inbound calls, emails and texts.
- Adapted and prioritized work to support customers.
- Handled complaints competently by listening, asking questions to clarify requests and relating empathetically.
- Recommended products to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Food Service Specialist
US Army
Mannhiem, Germany
08.1994 - 12.1999
- Managed menu planning, food and supply purchases and inventory coordination.
- Applied knowledge of macronutrients and micronutrients to prepare healthy meals.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Operated as full-service food provider in [Type] establishment by taking orders, preparing meals and collecting payments.
- Kept surfaces, tools and equipment clean and sanitized.
- Maintained proper temperatures during storage, cooking and serving.
- Prepared components for foods such as soups, entrees and side dishes.
- Utilized standard recipes to bake, fry, steam or otherwise prepare dishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Created appealing food arrangements for party trays and specialized orders.
- Observed customer purchases in line and differentiated between standard portions.
Soldier
US Army
Erlangen, Germany
08.1991 - 08.1994
- Secured and protected military property, assets and personnel.
- Operated and maintained armored vehicles.
- Implemented tactics, procedures, and techniques for defense systems.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Trained in small arms, anti-armor and indirect fire weapons.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in conflict resolution among subordinates, equals and superiors.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Upheld US. Army dress and appearance regulations for professional appearance.
- Engaged targets in low-light conditions with night vision equipment.
Education
No Degree - Food Safety And Sanitation
US Army Quartermaster
FT.LEE, VANo Degree - Hospitality Management/ Culinary Arts
Monroe Community College
Rochester, NYTrade School - Network Engineering
Cybertex Institute of Technology
Austin, TX04.2022
German Chef Cert. - Hospitality
Radhauss 23
Erlangen, GE06.1993
Skills
- Courteous with Strong Service Mindset
- Change Orders
- Customer Transactions
- Calm and Professional Under Pressure
- Customer Service Management
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Upselling Products and Services
Languages
German
Limited Working
Spanish
Elementary
Timeline
Food Service Specialist
US Army
08.1994 - 12.1999
Annoitd FLavrs
Self-employeed
05.1992 - Current
Soldier
US Army
08.1991 - 08.1994
No Degree - Food Safety And Sanitation
US Army Quartermaster
No Degree - Hospitality Management/ Culinary Arts
Monroe Community College
Trade School - Network Engineering
Cybertex Institute of Technology
German Chef Cert. - Hospitality
Radhauss 23