Dianne Mayo
Licensed Texas Escrow Officer
Allen,Texas
Summary
Escrow Officer with strong knowledge of escrow process, title process and state policies and procedures to service clients. Prepares and delivers escrow documents in compliance with regulations and laws. Expert knowledge of residential real estate transactions and accompanying title insurance policies and endorsements required to support high-producing team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Escrow Officer
Silk Title & Escrow
Warwick, RI
01.2021 - 03.2022
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Communicated requirements and title exception information to clients.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Worked with title group to resolve issues such as easements, lot splits and bankruptcies.
- Checked signatures and legal descriptions for accuracy and integrity.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Forwarded title clearing documentation to title officer for approval.
- Explained very technical financial information to applicants in easy to understand language.
Escrow Officer (promotion)
Texas Pioneer Title
Allen, TX
04.2020 - 12.2020
- Opened incoming orders and set up escrow files within [Number] hours of receiving purchase agreement.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Followed-up on status of releases, policies and return of recorded documents.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Checked signatures and legal descriptions for accuracy and integrity.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Worked with title group to resolve issues such as easements, lot splits and bankruptcies.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Communicated requirements and title exception information to clients.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Escrow Assistant and Title Processor
Texas Pioneer Title
Allen, TX
02.2017 - 04.2020
- Calculated and remitted state sales tax, service and other charges.
- Organized and prepared tax and title documents to transfer ownership of property.
- Assisted with preparation and submission of affidavits, deeds and other records for land purchases.
- Arranged payoff checks for trade-ins and new vehicles.
- Communicated with customers to resolve common title issues.
- Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
Escalations Supervisor/Customer Service Supervisor
Frontier Communications
Allen, TX
07.2011 - 01.2017
- Created, prepared and delivered reports to various departments.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Nearline supervisor focused on management of escalations team of 15.
Education
Theatre Arts
University of Houston
Houston, TXTrinity University
San Antonio, TXCum Laude Graduate
Spring High School
Spring, TXSkills
Escrow Standards
Title Clearance
Title Document Review
Loan Document Packages
Title requirements
Closing Disclosure
Contracts understanding
Funds Disbursement
Certification
Notary Public
Timeline
Escrow Officer
Silk Title & Escrow
01.2021 - 03.2022
Escrow Officer (promotion)
Texas Pioneer Title
04.2020 - 12.2020
Notary Public
03-2020
Escrow Assistant and Title Processor
Texas Pioneer Title
02.2017 - 04.2020
Escalations Supervisor/Customer Service Supervisor
Frontier Communications
07.2011 - 01.2017
Theatre Arts
University of Houston
Trinity University
Cum Laude Graduate
Spring High School