Sonia Ybarra
Phoenix,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Senior Assistant Escrow Officer with 20+ years of title company escrow experience to facilitate closing process from acceptance of purchase contract through issuance of title insurance policy. Familiar with standard concepts, practices and procedures within escrow and title industry. Completes property transactions while delivering high level of expertise and impressive customer service to clients.
Overview
8
8
years of professional experience
Work History
Escrow Officer
Magnus Title Agency
07.2018 - 01.2024
- Enhanced customer satisfaction by efficiently managing escrow transactions and providing timely communication.
- Streamlined closing processes for smoother transactions by coordinating with title companies, lenders, and agents.
- Reduced errors in documentation by meticulously reviewing and organizing all necessary paperwork.
- Increased team efficiency by collaborating effectively with Escrow Officers and support staff on multiple tasks.
- Ensured compliance with industry regulations through diligent adherence to company policies and procedures.
- Expedited process completion by proactively addressing potential issues and promptly resolving any discrepancies.
- Boosted client confidence with accurate fund disbursement by thoroughly balancing ledgers and securing funds from appropriate sources.
- Improved workflow organization through effective file management and electronic document tracking systems.
- Maintained positive relationships with clients, agents, and other stakeholders by offering exceptional customer service throughout the escrow process.
- Assisted in training new employees to improve overall team performance while sharing knowledge of best practices within the industry.
- Promoted a professional environment by maintaining strict confidentiality regarding sensitive client information and financial details.
- Demonstrated proficiency in utilizing specialized software for escrow management, contributing to streamlined operations within the office.
- Supported successful closings by preparing comprehensive settlement statements reflecting accurate financial calculations.
- Facilitated clear communication between parties involved in escrow transactions for a smooth experience from start to finish.
- Ensured accuracy of legal documents such as deed transfers, tax certificates, insurance binders, along with thorough review before submission.
- Effectively managed deadlines for inspections, appraisals, loan contingencies which ultimately contributed to timelier transaction completions.
- Fostered strong professional relationships with title companies, lenders, realtors, and other key players within the industry to improve collaboration and client satisfaction.
- Successfully achieved company goals by providing exceptional support to Escrow Officers during complex transactions and consistently meeting or exceeding performance expectations.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Forwarded title clearing documentation to title officer for approval.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Followed-up on status of releases, policies, and return of recorded documents.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Communicated requirements and title exception information to clients.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Checked signatures and legal descriptions for accuracy and integrity.
Escrow Officer
Security Title Agency
04.2016 - 07.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Reduced turnaround time in processing final documents by efficiently coordinating with title companies, attorneys, and other stakeholders.
Education
High School Diploma -
Mesa High School
Mesa, AZ05.2001
Skills
- Title Document Review
- Funds Disbursement
- Loan Document Packages
- Escrow Standards
- Closing Document Preparation
- Title Clearance
- Real Estate Closing Processes
- Contract Review
- File Management
- Closing Coordination
- Dispute Resolution
- Client Relations
- Notary Public
- Process Improvement
- Attention to Detail
- Escrow Management
- Customer Service
- Document Preparation
Timeline
Escrow Officer
Magnus Title Agency
07.2018 - 01.2024
Escrow Officer
Security Title Agency
04.2016 - 07.2019
High School Diploma -
Mesa High School
Similar Profiles
Al Wolfe, Jr.Al Wolfe, Jr.
Title Examiner/Abstractor at Title First Agency / Stewart Title CompanyTitle Examiner/Abstractor at Title First Agency / Stewart Title Company
Cheryl HarmanCheryl Harman
Escrow Services/Signing Agent at Equitable Title National Group/Oxford Title AgencyEscrow Services/Signing Agent at Equitable Title National Group/Oxford Title Agency
Nancy KimNancy Kim
Vice President, General Manager at Murray Title Dba Lakeshore Title AgencyVice President, General Manager at Murray Title Dba Lakeshore Title Agency
Katie PenaKatie Pena
Assistant Principal of Curriculum and Instruction at Pinnacle High SchoolAssistant Principal of Curriculum and Instruction at Pinnacle High School
WESAM DARRASWESAM DARRAS
Emergency Room Technician at Washington HospitalEmergency Room Technician at Washington Hospital