KENNETH WILLIAMS
Orlando,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender/Server
Advantage Workforce Services
06.2021 - Current
- Skilled Bartender/Server with experience in Fine and Casual Dining
- Large Banquets/Catering Event with Top Catering Company in Orlando
- Experience with POS, MICROS and ALOHA System
- Highly responsible with exceptional Customer Service Skills
- High volume with training in wine service, liquor and beer
- Top Alcohol and Food Sales Weekly
- Teamwork, Customer Service, Fluent in English, Leadership, Integrity Commitment and Dedication
Retail Sales Associate
Macy's
07.2020 - 08.2021
- Retail Sales Associate help my team meet sales goals by delivering superior service, positive welcome presence
- Master store product services loyalty program and Macy's sales system
- Assist in locating and pulling merchandise to fulfill digital orders
- Merchandise Organization, Update Pricing ensure accurate pricing, and markdowns in timely and accurate manner
- Exceed sales quota 150-200%, Secure key clients Increase sales by 10% every sales period.
Education
Associate Of Science - Marketing Business Management
Orlando College of Business
Orlando Florida06.1991
Skills
- Retail Sales Associate (2 years)
- Waiter
- Bartending/Server (3 years)
- Mixologist
- Bartending
- Guest Relations Experience
- Micros POS
- Upselling
- Event Planning
- Aloha POS
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing Personality
- Organizational ability
- Responsible Alcohol Service
- Complex Problem-Solving
- Service-oriented mindset
- Professional Appearance
- Sales expertise
Certification
- Alcohol certification, TiPS, 06/01/21, Present, 000019045350
- Certified Florida Food Safety Certification, ENVIRON HEALTH ASSOCIATES INC., 07/01/22, 07/01/25
Alcohol certification number 000019045350
Learn to serve on premises alcohol seller server certification
Timeline
Bartender/Server
Advantage Workforce Services
06.2021 - Current
Retail Sales Associate
Macy's
07.2020 - 08.2021
Associate Of Science - Marketing Business Management
Orlando College of Business
- Alcohol certification, TiPS, 06/01/21, Present, 000019045350
- Certified Florida Food Safety Certification, ENVIRON HEALTH ASSOCIATES INC., 07/01/22, 07/01/25
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