Jose Gutierrez
Spring,TX
Summary
Customer service professional with nearly 7 years of experience in hospitality, sales, and food serviceindustries. Skilled in guest relations, time management, and multilingual communication. Proven abilityto enhance customer satisfaction and drive sales. Seeking a full-time customer service role in Spring, TX.Authorized to work in the US for any employer
Overview
8
8
years of professional experience
Work History
Bartender/Server
Benihana
02.2023 - Current
- Mixing and serving alcoholic and non-alcoholic beverages according to the restaurant’s recipes and standards
- Engaging with guests at the bar, taking drink orders, and ensuring a friendly and welcoming atmosphere
- Keeping track of bar inventory, restocking supplies, and informing management of any shortages
- Maintaining a clean and organized bar area, including washing glassware and utensils
- Adhering to all legal and company policies regarding the serving of alcohol, including checking IDs and ensuring responsible drinking.
Bartender
Lava Lounge
09.2022 - 02.2023
- Efficiently prepare and serve a wide range of alcoholic and non-alcoholic beverages to customers in a fast-paced environment
- Maintain a clean and organized bar area, ensuring all equipment and supplies are properly stocked
- Provide exceptional customer service by engaging with patrons, taking orders, and addressing any questions or concerns
- Handle cash and credit card transactions accurately, including opening and closing tabs
- Monitor customer behavior and alcohol consumption to ensure a safe and enjoyable environment for all guests
- Adhere to all safety and sanitation policies, including proper handling of glassware and bar tools
- Server
Fogo de Chao
03.2020 - 11.2022
- Provide an authentic Brazilian dining experience by delivering exceptional service to guests
- Explain the Fogo de Chão dining concept to guests, including the continuous table side service and the salad bar offerings
- Ensure an inviting and clean dining environment by maintaining the appearance of the restaurant
- Collaborate with the kitchen and service staff to ensure timely delivery of food and drinks
- Address guest inquiries and concerns promptly and professionally to ensure a positive dining experience
- Assist with the setup and breakdown of dining areas, as well as the maintenance of equipment and utensils.
Sales Associate
MarketSource
07.2021 - 09.2022
- Greet customers and provide them with information on the latest phone models, features, and plans
- Demonstrate the functionality and benefits of various phones to help customers make informed purchasing decisions
- Assist customers with the selection and purchase of phones, accessories, and service plans
- Process sales transactions accurately and efficiently using the store's point-of-sale system
- Maintain up-to-date knowledge of current promotions, sales, and store policies
- Keep the sales floor and displays organized, clean, and visually appealing
- Collaborate with team members to meet sales targets and contribute to a positive team environment.
Crew Member
Fuzzy's Taco Shop
01.2018 - 02.2020
- Greeting customers, taking orders, and ensuring a positive dining experience
- Keeping the dining area, kitchen, and restrooms clean and well-maintained
- Operating the cash register, handling transactions, and ensuring accurate cash management
- Working effectively with other team members to ensure smooth operations and excellent customer service.
Server and Trainer
Maria’s Mexican resturant
05.2018 - 03.2019
- Greeting guests, taking orders, and ensuring a pleasant dining experience
- Delivering food and drinks to the table, checking on guests, and addressing any needs .Being familiar with the menu items, specials, and making recommendations to guests
- Ensuring that orders are accurate and delivered in a timely manner
- Processing payments, handling cash, and using the point-of-sale system
- Instructing new hires on restaurant procedures, customer service standards, and menu knowledge
- Observing and providing feedback to new staff to ensure they meet the restaurant’s standards
- Keeping current staff updated on any changes in procedures or menu items
- Problem Solving
- Assisting new staff with any challenges they face and providing solutions.
Sales Associate
Merrell outlet
08.2016 - 04.2017
- Greet customers warmly and assist them in finding the right shoes based on their preferences and needs
- Provide detailed information on various shoe styles and sizes
- Measure customers' feet to ensure proper fit and comfort
- Offer suggestions and recommendations for complementary products such as insoles, socks, and shoe care items
- Maintain an organized and visually appealing sales floor by arranging displays and restocking inventory
- Process sales transactions accurately and efficiently using the store's point-of-sale system
- Handle customer inquiries, returns, and complaints in a professional and courteous manner
- Stay updated on the latest shoe trends, brands, and promotions to provide informed recommendations
- Collaborate with team members to achieve sales targets and contribute to a positive store environment.
Education
High school diploma -
Mckinney Boyd High School
McKinney, TX2017
Skills
- Customer Service (7 years)
- Bartending
- Restaurant Experience
- Serving Experience
- Upselling
- POS
- Customer service
- Microsoft Excel (2 years)
- Microsoft Word (2 years)
- Cash handling
- English
- Communication skills
- Bilingual
- Sales
- Time management
- Hospitality
- Microsoft Powerpoint
- Microsoft Outlook
- Guest relations
- Cash register
- Hotel experience
- Front desk
- Spanish - Intermediate
- Certifications and Licenses
- Driver's License
Timeline
Bartender/Server
Benihana
02.2023 - Current
Bartender
Lava Lounge
09.2022 - 02.2023
Sales Associate
MarketSource
07.2021 - 09.2022
Fogo de Chao
03.2020 - 11.2022
Server and Trainer
Maria’s Mexican resturant
05.2018 - 03.2019
Crew Member
Fuzzy's Taco Shop
01.2018 - 02.2020
Sales Associate
Merrell outlet
08.2016 - 04.2017
High school diploma -
Mckinney Boyd High School