Sunja Goldhahn
Alhambra,CA
Summary
Professional hospitality worker with strong background in delivering exceptional dining experiences. Proven ability to work with teams to ensure efficient service and guest satisfaction. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Server
Tokoro Sushi
02.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, demonstrating strong time management and organization skills.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Developed strong relationships with repeat customers, fostering a welcoming atmosphere.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Waitress/Hostess
Uzen
11.2019 - 11.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cashier/Customer Service
Belle's Bread
04.2015 - 06.2018
- Assisted in maintaining a clean and organized work environment to enhance customer experience.
- Processed customer transactions accurately and efficiently using POS systems.
- Collaborated with team members to ensure timely service during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Assisted with store opening and closing procedures, ensuring the bakery was ready for business on time and properly secured after hours.
- Supported other staff members during busy times by assisting with cleaning tasks or restocking shelves as needed.
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
- Operated espresso machines and brewing equipment efficiently, optimizing beverage quality.
Education
High school diploma -
American School of Correspondance
Lansing, IL05.2016
Associate of Arts - General Studies
Berkeley City College
Berkeley, CA04-2023
Skills
- Serving - Serving experience (4 years)
- Food service cleaning
- Food service opening procedures
- Serving Experience
- Multitasking
- Supervising experience (4 years)
- Order taking
- Restaurant Experience
- Cash register
- Food safety (4 years)
- Food service (4 years)
- Sales transaction processing
- POS (3 years)
- Table management
- Communication skills (7 years)
- Conflict resolution
- Complaint handling
- Food industry (7 years)
- Japanese cuisine
- Cash handling
- Barista experience
- Host/Hostess
- Food handling (4 years)
- POS systems
- Attention to detail
- Bussing
- Hospitality (7 years)
- Food service customer order management
- Customer expectation management
- Restaurant experience
- Customer service (7 years)
- Teamwork
- Client rapport building
Certification
- Driver's License
- Food Safety Certification
- June 2022 to June 2025
- ServSafe Food Handler Certification
- ServSafe Alcohol Certification
- ServSafe
Timeline
Restaurant Server
Tokoro Sushi
02.2024 - Current
Waitress/Hostess
Uzen
11.2019 - 11.2023
Cashier/Customer Service
Belle's Bread
04.2015 - 06.2018
High school diploma -
American School of Correspondance
Associate of Arts - General Studies
Berkeley City College