SUNIL KUMAR KANAKAPPAGARI

AT&T Customer Support System Enhancement
The AT&T Customer Support System Enhancement project aimed to optimize and improve customer support for AT&T customers. As a Program Analyst specializing in Pega Development at Cognizant, my role significantly enhanced various aspects of the system.

Here's how I contributed:

• Implemented Pega components, including Flows, Flow actions, Assignments, Data Transforms, Activities, and Declarative rules, ensuring robustness and efficiency.
• Leveraged PEGA Declarative Processing capabilities, implementing features like When Rules, Decision Tables, Decision Trees, Declare Constraints, Declare Expressions, and Declare On Change enhancing system intelligence and decision-making capabilities empowering the system to make intelligent decisions based on predefined criteria.
• Implemented integrations with external systems by incorporating connectors such as Connect SOAP/REST and Service SOAP/REST. This implementation facilitated efficient data retrieval and transmission, thereby enhancing system functionality.
• Implemented Email Integration, Rule Set versions, Agents, and Flows in screen flows, sub-flows, and process flows, improving system functionality and automation.
• Developed Report Definitions and Data Transforms, enabling generation of comprehensive reports and efficient data transformation.
• Worked with Routing for Worklist and Workbasket, optimizing task management processes.
• Conducted comprehensive unit, integration, and user acceptance testing, guaranteeing system reliability and performance. Utilized tools like PEGA Tracer, Clipboard, and log files to debug and resolve issues, ensuring smooth operation meticulously.

Training Case Study: Auto Insurance Application in Pega PRPC.

I seamlessly transitioned from training initiatives to real-time projects, where I actively contributed to the successful implementation of a variety of tasks.

• Orchestrated the development lifecycle of an Auto Insurance application within Pega PRPC, demonstrating proficiency in utilizing Pega PRPC's capabilities effectively.
• Employed UI elements - sections, flows, flow actions, and harnesses - to design intuitive user interfaces, ensuring seamless user experience throughout the application lifecycle.
• Contributed to creating Requirement Properties, Data Tables, and Data Pages, enhancing data management and accessibility.
• Developed validation rules (Obj-validation, Edit-Validation) to implement business logic effectively.
• Collaborated closely with Business Leads and Analysts to define and refine business requirements in an Agile/Scrum Methodology, converting business requirements into Rally stories, and ensuring alignment with stakeholder expectations.
• Expanded responsibilities to encompass SLA-related tasks, data transforms, and implementation of Report Definition rules, enhancing application functionality and efficiency.
• Demonstrated proficiency in SQL, mastering database querying techniques, and optimizing structures, improving data management processes.