Jimari Marks
Auburn,WA
Summary
Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Cashier
7-Eleven, Inc.
06.2022 - 07.2023
- Checked prices for customers and processed items sold by scanning barcodes.
- Issued receipts and processed refunds, credits, or exchanges.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Discussed protection plans and geek squad with customers, outlined restrictions and educated on policies.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Educated customers on promotions to enhance sales.
- Assisted customers by answering questions and fulfilling requests.
- Assisted customers with locating and choosing merchandise in any store department.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Kept sales and stock areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
- Answered questions about store policies and concerns to support positive customer experiences.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Restocked and organized merchandise in front lanes.
Cashier/Associate
Great State Burger
Bellevue, WA
07.2020 - 08.2022
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Developed strong rapport with customers and created positive impression of business.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Educated customers on promotions to enhance sales.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers entering store and responded promptly to customer needs.
Crew Member
McDonalds
03.2019 - 05.2020
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Collaborated with team members to complete efficient work and bring in top hauls.
- Adhered to company safety standards, including health and prep procedures.
- Maintained high levels of productivity by efficiently cleaning and washing kitchen equipment.
- Utilized all machinery and equipment while observing various safety precautions and practices.
- Settled multiple crew member disputes by addressing problems quickly and providing successful mediation.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
University Prep
Seattle, WA06.2023
Skills
- Organization Effectively keep things to maintain high workflow with little amount of stress
- Team building
- Communications
- Project organization
- MS Office
- Computer equipment
- Critical thinker
- Open-minded, allowing to address each new problem with a clear and open perspective
- Great with customers always maintaining a good personality, get along with customers and help them find their needs with a with customers and help them find their needs with a smile
Timeline
Cashier
7-Eleven, Inc.
06.2022 - 07.2023
Cashier/Associate
Great State Burger
07.2020 - 08.2022
Crew Member
McDonalds
03.2019 - 05.2020
High School Diploma -
University Prep