Jeannine Colatorti
Mental Health Technician-Lead
Davenport,POLK
Summary
Experienced Lead Mental Health Technician bringing 3 years of experience with inpatient settings. Develop and lead effective therapeutic, prevention and educational initiatives to combat high acuity and dual diagnosis issues. Skilled in maintaining documentation, managing cases and coordinating crisis interventions.
Overview
36
36
years of professional experience
2
2
Certifications
Work History
Office Administrator
Always Towing, Inc
Bartlett, IL
11.1989 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Achieved profitability for over 25 years.
- Attained new contracts including Police Municipalities
- Maintain accurate customer accounts.
- Negated rates for fair customer pricing while balancing within the needs of the business.
- Onboarded all trucking employees
Mental Health Technician-Lead
UHS
Streamwood, IL
12.2018 - 10.2021
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Charted on each patient daily.
- Reduced mechanical and chemical restraints by 25% using verbal de-escalation techniques.
- Direct care of 40 patients with high levels of acuity.
- Promoted to Lead Mental Health Tech
- Onboarded 10 Mental Health Technician
- Developed 3 Lead Technicians
Guest Experience Specialist
Target
Schaumburg, IL
03.2010 - 11.2019
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Motivated and rewarded employees to improve engagement.
- Coached and developed associates to improve soft skills and recovery techniques.
- Onboarded over 100 new employees with training and new hire documentation.
- Cross-trained existing employees in other areas of the store.
- Prepared and recommended long-range plans for development of department personnel. Promoted 7 team members to leadership.
- Contributed to top Red Card Sales within the district for over 5 years.
- Certified 11 baristas for Starbucks
- Upsold specialty items with beverages, increasing store sales increasing comp by 15% for Starbucks.
- Removed store from being in-compliant to complaint for 2 years as leader in Starbucks.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor of Arts - Psychology
Roosevelt University
Chicago, ILSkills
Staff Management
Bookkeeping
Business administration
Critical Thinking
Progress monitoring
Crisis Intervention
Anxiety disorder expertise
Trained in indicators of child abuse
Accomplishments
Awarded for Service Excellence for going above and beyond. (UHS)
Award for a Commitment for Excellence from Ups for Downs (Target)
Certification
BLS
Timeline
BLS
02-2022
CPI
05-2021
Mental Health Technician-Lead
UHS
12.2018 - 10.2021
Guest Experience Specialist
Target
03.2010 - 11.2019
Office Administrator
Always Towing, Inc
11.1989 - Current
Bachelor of Arts - Psychology
Roosevelt University