Danielle Sackett
Diamondhead,MS
Summary
Results-oriented office administrator with a successful history in delivering exceptional customer service, managing inventory, and utilizing finance applications. Proficient in troubleshooting technology issues and providing comprehensive software training to employees. Adept at enhancing efficiency and accuracy by implementing effective office procedures. Possesses strong written communication skills and a knack for problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Administrator
Bayou trailers
05.2021 - Current
- Customer Service
- Service Writing for Trailer Repairs
- Input parts and trailers into inventory
- Title work
- Finance Applications
- Scheduling
- Answer phone
- Price out repairs and trailers
- Order parts
- Housekeeping
- Keep track or daily and monthly sales
- Create documents to ensure the business will be successful
- Notary of Public
- Train employees on software changes, changes in policy, and any other required training,
- Ensure all technology is up to date with updates and applications
- Trouble shoot technology issues and repair as needed
- Created a “Stock List” binder including all trailers that are for sale with all specifications Created a step by step binder for all finance applications to ensure team can easily complete finance applications
- Processed invoices, payments, and incoming and outgoing mail
- Answer phone calls and managed inquiries from customers and vendors
- Created and maintained filing systems, both electronic and paper-based, to facilitate quick retrieval of documents,
- Maintained databases for tracking employee information, inventory control records and other organizational data,
- Developed and implemented office procedures to improve efficiency and accuracy of administrative tasks,
- Managed staff by recruiting, hiring and training employees
Assistant Store Manager
The Walt Disney Company
Gulfport, MS
08.2013 - 04.2021
- Customer Service
- Product ordering
- Product placement
- Storytelling
- Marketing
- Cash handling
- Answer phone calls
- Hostile situation de-escalation
- Training
- Hiring
- Motivate team members to ensure they deliver “The Disney Difference” each day with their customer service
- Created a go to guide on “Disney Lingo” to help ease new team member into their role and scripts we use on the floor and phone each shift
- Demonstrated ability to manage and motivate staff to achieve sales targets
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked
- Led floor sets following plan-o-grams to update store appearance
- Tracked daily operational activities such as store expenses and payroll records
- Assisted customers with product selection, pricing, payment options and returns and exchanges
- Resolved customer complaints efficiently while maintaining excellent customer service
- Assisted in recruiting process, hiring and retaining top talent
Valet Lead Relief
Palace Casino Resort
Biloxi, MS
12.2009 - 03.2012
- Park/pick up cars in and timely manner
- Customer Service
- Ensure shift runs smooth
- Ensure area is free of debris
- Help guests with luggage/personal belongings including wheelchairs and electric scooters
- Chauffer to guests in the hotel needing rides to and from casino
- I was a lead on all three shifts during my time at the Palace
- Greeted customers
- Parked and retrieved vehicles, and provided exceptional customer service
- Resolved any conflicts quickly and professionally while maintaining composure
- Assisted disabled individuals with special needs during their stay at the facility
- Exhibited excellent problem solving skills in order to resolve customer issues
- Provided customer assistance and information, such as giving directions and handling wheelchairs
Education
Medical billing and coding -
Blue Cliff College
Online05.2018
Associate in Science (A.S.) in Business Management -
Kaplan University
03.2016
Associate in Science (A.S.) -
MGCCC
Perkinston, Mississippi10.2009
Vancleave High School
05.2007
Skills
- Multitasking
- Strategic Planning
- Problem-solving abilities
- Written Communication
- Professional and Courteous
- Telephone reception
- Employee Development
- Payroll
- Decision-Making
- Goal Setting
- Office Management
- Word Processing
- Document Management
- Schedule and calendar management
- Customer Engagement
- Staff Management
- File Organization
- Computer Skills
- Positive Attitude
- Technical Support
- Time Management
- Staff Training
- Performance Tracking and Evaluation
- Problem-Solving
- Shift Scheduling
- Customer Relationship Management (CRM)
- MS Office
- Travel Coordination
- Office Administration
- Human Resources Management
- Staff Development
- Spreadsheet development
- Performance reviewing
- Adaptability and Flexibility
- Problem-solving aptitude
- Hiring and Training
- Employee Coaching and Mentoring
- Leadership and supervision
- Professionalism
- Event Coordination
- File Maintenance
- Negotiation and Conflict Resolution
Certification
Notary of Public
Additional Information
Motivating teams is something I have done since High School. As captain of the Colorguard, I would give encouraging speeches before each performance. At the Disney Store, learned how to coach to behaviors to get the team to work the way the company expects them to without being condescending., I was captain of the Colorguard in High School and in College. I have 6 years of Managerial experience between two jobs. At the Palace, I became a lead after working there for two months. At Disney I stepped into a leadership role within 6 months. At Bayou Trailers, I ran the business from the day.
References
- Gina Lansford, The Walt Disney Company, Former Boss, 228-297-7845
- Brett Talley, Bayou Trailers, Manager, 228-216-9850, Bretttalley04@gmail.com
- Nick Williams, The Walt Disney Company, Former Co-Worker, 228-238-2669, Nick.Williams@gmail.com
Timeline
Office Administrator
Bayou trailers
05.2021 - Current
Assistant Store Manager
The Walt Disney Company
08.2013 - 04.2021
Valet Lead Relief
Palace Casino Resort
12.2009 - 03.2012
Medical billing and coding -
Blue Cliff College
Associate in Science (A.S.) in Business Management -
Kaplan University
Associate in Science (A.S.) -
MGCCC
Vancleave High School