Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Rose Mita Douceur

Riverview,FL

Summary

Motivated bilingual, results-driven professional seeking a Healthcare management or an Administrative position in a company to promote healthy living, preventive care, wellness visits, and coordinated care with great physicians and Care Teams. Summary of Qualifications: Astute, result-oriented, self-motivated professional, with progressive experience in managed care with a passion for excellence. Excellent customer service with proven ability to adapt to new surroundings while remaining observant and accurately assessing what needs to be done to ensure the patient's rights are protected, and treated with respect, and compassion at all times in compliance with all company policies. Able to employ creative approaches to maintain or exceed all designated goals.

Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.

Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Office Administrator

Optum Care Medical Group
05.2023 - Current
  • Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care
  • Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees
  • Spearheaded and implemented new projects to expand scope of engagement
  • Attended training courses and seminars to remain up to date on emerging medical technology and techniques
  • Consulted with patients and family members to discuss healthcare plans and outline care initiatives
  • Communicated with insurance companies and negotiated to secure payment for medical treatment
  • Scheduled referral appointments to other providers for patients needing specialized treatment
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations
  • Maintained professional demeanor while treating patients with respect and dignity
  • Documented changes in patient health conditions and progress through scheduled check-ups and monitoring
  • Discussed new medications and technologies specific to patient's conditions
  • Coordinated with other healthcare providers to build healthcare plans for patient's specific needs

Medical Assistant to Care Coordinator to Assistant Administrator

Optum Care Medical Group
09.2013 - 05.2023
  • Called and faxed pharmacies to submit prescriptions and refills
  • Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care
  • Communicated with patients, ensuring that medical information was kept private
  • Scheduled referral appointments to other providers for patients needing specialized treatment with 100% satisfaction
  • Maintained detailed records of medical supplies and ordered supplies
  • Maintained professional demeanor while treating patients with respect and dignity
  • Documented changes in patient health conditions and progress through scheduled check-ups and monitoring
  • Ordered all pharmacy supplies and kept check on inventory levels
  • Scheduled surgeries, managed pre-certifications, and verified insurance coverage

Lab Technician/Research Tech

The Fountain Group (Abbvie/Abbott Pharmaceutical)
01.2013 - 04.2013
  • Maintained safe, tidy, and organized laboratory environment for accurate test results
  • Maintained documentation on tests performed in lab
  • Tracked collected specimens by initialing, dating, and noting times of collection
  • Performed testing and quality control using approved laboratory procedures and instrumentation
  • Inspected laboratory equipment to maintain good working conditions for optimal results
  • Increased operations by 10%
  • Monitored testing procedures to meet criteria and maintain quality control
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices
  • Prepared samples for shipping and disposed of bodily fluids in proper containers
  • Researched new methods and techniques to improve laboratory procedures
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards
  • Participated in lab meetings and project presentations
  • Operated and performed preventative maintenance on laboratory equipment and instruments
  • Provided support and guidance to junior lab staff
  • Cooperated with other technicians to develop and test new protocols

Family Health Centers, Women's Health and Pediatrics
01.2008 - 11.2012
  • Skilled at working independently and collaboratively in team environment
  • Self-motivated, with strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in team setting, providing support and guidance
  • Worked effectively in fast-paced environments
  • Managed time efficiently to complete all tasks within deadlines
  • Demonstrated respect, friendliness, and willingness to help wherever needed
  • Excellent communication skills, both verbal and written
  • Managed over 50 calls per day
  • Increased overall satisfaction
  • Proved successful working within tight deadlines and fast-paced environment
  • Organized and detail-oriented with strong work ethic
  • Worked flexible hours across night, weekend, and holiday shifts
  • Developed and maintained courteous and effective working relationships
  • Identified issues, analyzed information, and provided solutions to problems
  • Participated in team projects, demonstrating ability to work collaboratively and effectively

Education

Bachelor of Science - Healthcare Management

Rasmussen University
Tampa, Florida
03.2021

Associate degree - Medical Assisting

Southwest Florida College
Fort Myers, Florida
06.2005

Skills

  • Organization and communications skills
  • Microsoft Word
  • PowerPoint
  • Excel
  • Create productivity report
  • Supervise staff
  • Training and mentoring
  • Scheduling Meetings
  • Review statistics and maintain goals
  • Excellent at typing and well-organized
  • Customer Relations
  • Time Management
  • Multitasking Abilities
  • Problem-Solving
  • Attention to Detail
  • Dependable and Responsible
  • Flexible and Adaptable
  • Deadline-oriented
  • CAD software proficiency
  • Color theory
  • Multitasking
  • Problem-solving abilities
  • Reliability
  • Team building
  • Creative Thinking
  • Client consultation
  • Professionalism
  • Adaptability
  • Project Management
  • Problem-solving aptitude
  • Production Coordination
  • Production Scheduling
  • Detail orientation
  • Template preparation

Certification

CPR and AED Programs

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].

Languages

French
Native or Bilingual
Creole
Native or Bilingual

Timeline

Office Administrator

Optum Care Medical Group
05.2023 - Current

Medical Assistant to Care Coordinator to Assistant Administrator

Optum Care Medical Group
09.2013 - 05.2023

Lab Technician/Research Tech

The Fountain Group (Abbvie/Abbott Pharmaceutical)
01.2013 - 04.2013

Family Health Centers, Women's Health and Pediatrics
01.2008 - 11.2012

Associate degree - Medical Assisting

Southwest Florida College
CPR and AED Programs

Bachelor of Science - Healthcare Management

Rasmussen University
Rose Mita Douceur