Manisha Sharma
Lancaster,PA
Summary
Dynamic Office Administrator at Rgs Homecare LLC with extensive experience in client intake and scheduling coordination. Proven ability to enhance operational efficiency while ensuring compliance with regulations. Multilingual communicator skilled in QuickBooks and customer service, dedicated to fostering positive relationships and supporting team success.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Office Administrator
Rgs homecare llc
Lancaster, USA
01.2025 - Current
- Managed daily operations for a home care agency serving 600+ clients
- Coordinated caregiver scheduling and ensured full shift coverage
- Handled client intake, documentation, and EHR record management
- Communicated with clients, families, and healthcare providers
- Processed payroll, billing, and insurance claims
- Ensured compliance with Medicaid/MCO and state regulations
- Supported hiring, onboarding, and staff coordination
Assistant Case Manager
Intra national home care llc
Lancaster, USA
03.2019 - 07.2023
- Electronic Visit Verification (EVV) system experience.
- 2+ years customer service experience
- Assign field staff schedules and confirm assignments with employees and patients.
- Speak with patients or patient families regarding schedules, call-offs, cancelations, and appointments
- Document client data and visits in the scheduling system
- Be the backup to the Intake department for receiving and coordinating home care service requests
Caregiver
International Home Care
Lancaster, USA
03.2020 - 03.2021
- Passing Meds
- Remaining patients for their tasks
- Picking up their prescriptions
- Buying them groceries
- Turning on lights/off and tv
Assistant
ProTemporePro
Lancaster, USA
10.2019 - 06.2020
- Filing paper management
- Planning/ Scheduling
- Scanning documents/faxing/emailing
AmeriCorps Educator
Migrant Education Program
Elizabethtown, USA
08.2017 - 05.2019
- Support the business by ensuring inventory and orders are accurately audited, processed, assembled, efficiently packed and shipped
- Accurately Scanning items and posting shipping information
Distributer
Nordstrom Warehouse
Elizabethtown, USA
10.2018 - 01.2019
- Support the business by ensuring inventory and orders are accurately audited, processed, assembled, efficiently packed and shipped
- Accurately Scanning items and posting shipping information
Teacher's Assistant
Migrant Education Program
Lancaster, USA
06.2017 - 06.2018
- Ease communication between non/limited English speaker students and parents during summer programs.
- Accurately interpreting the information/advice given by the providers maintaining confidentiality of records and information.
- Being there for the students maintaining help and resources they need.
Financial Aid office
Millersville University
Lancaster, USA
01.2016 - 01.2018
- Assisted students and parents with financial aid inquiries in-person and via phone.
- Communicated with students and parents to address and resolve financial aid issues.
- Manage student's accounts on software (Banner and Onbase.)
- Keeping information confidential and securing SSN/documents and student's ID.
- Process confidential documents in student's account/ shredding physical documents afterwards.
- Greeted guests warmly and facilitated connections with counselors to meet their needs.
Education
Psychology -
Millersville University of Pennsylvania
Lancaster, PA05-2020
High school diploma -
Mccaskey Campus
06-2016
Skills
- Administrative Experience
- Customer Service/ Assisting
- Customer service
- Client intake
- Scheduling coordination
- QuickBooks
- Payroll
- Customer assistance
- Telephone Communications
- Multi-line phone systems
- Research
- Administrative support
- Trilingual proficiency
- Communication skills
- Presentation Skills
- Public Speaking
- Open-Mindedness
- Empathetic
- Microsoft Office Suite
- Open to learning
- Trilingual (English, Nepali and Hindi)
- Translation
- Telephone communication
- Computer skills
- Classroom Management
- Verbal communication
- Curriculum Development
- Retail management
- Client onboarding
- Schedule management
- File organization
Certification
Driver's License
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Office Administrator
Rgs homecare llc
01.2025 - Current
Caregiver
International Home Care
03.2020 - 03.2021
Assistant
ProTemporePro
10.2019 - 06.2020
Assistant Case Manager
Intra national home care llc
03.2019 - 07.2023
Distributer
Nordstrom Warehouse
10.2018 - 01.2019
AmeriCorps Educator
Migrant Education Program
08.2017 - 05.2019
Teacher's Assistant
Migrant Education Program
06.2017 - 06.2018
Financial Aid office
Millersville University
01.2016 - 01.2018
Psychology -
Millersville University of Pennsylvania
High school diploma -
Mccaskey Campus