Valencia Smith
Tulsa,OK
Summary
I am a dependable hard worker with 10 plus years of experience in customer service. I have worked in management, sales, office aministration, dental assisting, serving, hosting, BOH, residential cleaning, retail and more. Looking for full-time work, ready to start immediately.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Administrator
All My Sons Moving & Storage
Tulsa, OK
12.2024 - 07.2025
- Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings
- Collaborated with HR department to onboard new employees, including preparing paperwork and conducting orientation sessions
- Responded promptly to customer inquiries or complaints via email or phone call in a professional manner
- Assisted with onboarding of new employees; prepared necessary paperwork and facilitated orientation process
- Developed and implemented office policies/procedures to improve overall efficiency
- Collaborated with IT department to troubleshoot technical issues related to office equipment/software
- Coordinated logistics for company events such as conferences or training sessions
- Provided excellent customer service by promptly addressing inquiries or issues from clients/customers
- Consistently achieved monthly sales quotas by effectively managing leads, conducting product demonstrations, and closing deals
Server
Abuelos Mexican Restaurant
Tulsa, OK
03.2023 - 01.2025
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
Dental Assistant
LakeCrest Dental
Broken Arrow, OK
06.2024 - 09.2024
- Assisted dentist during dental procedures, ensuring patient comfort and safety
- Prepared treatment rooms for patient visits, sterilizing instruments and setting up necessary equipment
- Took and developed dental X-rays, ensuring high-quality images for accurate diagnosis
- Educated patients on proper oral hygiene techniques and provided post-treatment care instructions
- Maintained strict adherence to infection control protocols, including proper handling and disposal of hazardous materials
Pediatric Dental Assistant
ON THE CUSP PEDIATRIC DENTISTRY
Tulsa, OK
08.2021 - 03.2023
- Assisted pediatric dentist in providing dental care to young patients, ensuring a comfortable and positive experience
- Educated parents and children on proper oral hygiene techniques, emphasizing the importance of regular dental check-ups
- Managed patient records, including updating medical history and treatment plans accurately and confidentially
- Took digital X-rays of patients' teeth to assist in diagnosis and treatment planning
- Assisted with behavior management techniques to ensure cooperation from anxious or uncooperative children during appointments
- Scheduled appointments for patients, coordinating with parents/guardians to find convenient times that fit their schedules
- Performed preliminary examinations on new pediatric patients, recording vital signs such as blood pressure and pulse rate accurately
BOH Team Member
Albert Gs BBQ
Tulsa, OK
07.2020 - 08.2021
- Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
- Maintained a clean and organized work station, following sanitation guidelines at all times
- Operated various kitchen equipment such as grills, fryers, ovens, etc., ensuring their proper functioning
- Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality
Manager/Cook
Freddy's Frozen Custard & Steakburgers
Tulsa, OK
07.2019 - 04.2020
- Managed daily operations, including scheduling, inventory management, and customer service
- Developed and implemented strategies to improve productivity and streamline processes
- Managed multiple projects simultaneously within established timelines
- Mentored and coached employees to develop their skills and advance within the organization
Residential Cleaner
Tulsa Clean Team
Tulsa, OK
11.2019 - 04.2020
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
Server
Black Bear, Ihop, Crackerbarrel, Waffle House
Tulsa, OK
01.2013 - 01.2020
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Delivered exceptional customer service in high-volume dining environment.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Collaborated with kitchen staff to accommodate special requests and dietary restrictions.
Education
College Degree - Dental Assisting
Community Care College
Tulsa, OK03.2023
High school diploma - undefined
Owasso High School
Owasso, OK05.2016
Skills
- Food service
- Retail sales
- Sales
- Classroom experience
- Restaurant experience
- POS
- Organizational skills
- Office Management
- Clerical Experience
- Infection control
- Front Desk
- Cooking
- Supervising experience
- Medical imaging
- Medical Terminology
- QuickBooks
- Microsoft Office
- Typing
- Documentation review
- Microsoft Excel
- Insurance Verification
- Medical Scheduling
- Office experience
- Eaglesoft
- Patient care
- Communication skills
- Serving
- Phone etiquette
- Dentrix
- Management
- Food safety
- Laboratory experience
- Time management
- Dental receptionist
- Microsoft Outlook
- English
- Customer service
- Administrative experience
- Pediatrics
- Food industry
- Dental assisting
- Data entry
- Chairside assisting
- Analysis skills
- Medical Records
Certification
- Food Handler Certification
- Certified Dental Assistant
- Radiation Health & Safety Certification
- ServSafe Alcohol
- Basic Life Support (BLS)
- CPR Certification
- Registered Dental Assistant
- ServSafe
- EFDA Certification
Timeline
Office Administrator
All My Sons Moving & Storage
12.2024 - 07.2025
Dental Assistant
LakeCrest Dental
06.2024 - 09.2024
Server
Abuelos Mexican Restaurant
03.2023 - 01.2025
Pediatric Dental Assistant
ON THE CUSP PEDIATRIC DENTISTRY
08.2021 - 03.2023
BOH Team Member
Albert Gs BBQ
07.2020 - 08.2021
Residential Cleaner
Tulsa Clean Team
11.2019 - 04.2020
Manager/Cook
Freddy's Frozen Custard & Steakburgers
07.2019 - 04.2020
Server
Black Bear, Ihop, Crackerbarrel, Waffle House
01.2013 - 01.2020
College Degree - Dental Assisting
Community Care College
High school diploma - undefined
Owasso High School