Dan Bowling
Cincinnati,OH
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Tour Manager
Craft Connection Brewery Tours
Cincinnati , OH
06.2015 - 09.2024
- Managed tour itineraries to ensure timely arrival at each destination.
- Provided customer service support throughout the duration of each tour.
- Ensured all necessary documents were in order prior to departure dates.
- Monitored safety guidelines for each venue visited during the tour.
- Resolved any customer complaints or issues that arose during the course of a trip.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Transported tour participants to activities or tour sites.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
Driver
Uber
San Francisco , CA
02.2019 - 08.2024
- Delivered packages to customers in a timely and efficient manner.
- Adhered to company policies and procedures related to safety and security standards.
- Achieved consistently high customer scores due to exceptional service.
- Transported clients to specified destinations safely and on-time.
Pipefitter
Local 392
Cincinnati , OH
08.2014 - 06.2019
- Read blueprints and diagrams to determine the type of pipe and tools needed for each job.
- Measure, cut, thread, groove, bend and install piping according to specifications.
- Use hand tools such as saws, drills, wrenches, threaders, to perform tasks related to the job at hand.
- Collaborate with other tradespeople such as electricians or plumbers when necessary.
- Performed rigging and forklift operations to maneuver parts and machinery.
Education
Some College (No Degree) - Communications
University of Cincinnati
Cincinnati, OHSkills
- Itinerary development
- Client Relations
- Tour planning
- Travel Arrangements
- Transportation Management
- Effective problem solving
- Entertainment Coordination
- Customer Service
- Positive and professional
- Guest Engagement
Timeline
Driver
Uber
02.2019 - 08.2024
Tour Manager
Craft Connection Brewery Tours
06.2015 - 09.2024
Pipefitter
Local 392
08.2014 - 06.2019
Some College (No Degree) - Communications
University of Cincinnati
Similar Profiles
Stephen KosteckiStephen Kostecki
Founder/Co-Owner at Niagara Craft Brewery ToursFounder/Co-Owner at Niagara Craft Brewery Tours
Benjamin BagbyBenjamin Bagby
Head Brewer at Props Craft BreweryHead Brewer at Props Craft Brewery
Landon RatinhoLandon Ratinho
Busser / Food Runner at The Depot Craft Brewery DistilleryBusser / Food Runner at The Depot Craft Brewery Distillery