Summary
Overview
Work History
Education
Skills
Timeline
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Dan Bowling

Cincinnati,OH

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

10
10
years of professional experience

Work History

Tour Manager

Craft Connection Brewery Tours
Cincinnati, OH
06.2015 - 09.2024
  • Managed tour itineraries to ensure timely arrival at each destination.
  • Provided customer service support throughout the duration of each tour.
  • Ensured all necessary documents were in order prior to departure dates.
  • Monitored safety guidelines for each venue visited during the tour.
  • Resolved any customer complaints or issues that arose during the course of a trip.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Transported tour participants to activities or tour sites.
  • Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.

Driver

Uber
San Francisco, CA
02.2019 - 08.2024
  • Delivered packages to customers in a timely and efficient manner.
  • Adhered to company policies and procedures related to safety and security standards.
  • Achieved consistently high customer scores due to exceptional service.
  • Transported clients to specified destinations safely and on-time.

Pipefitter

Local 392
Cincinnati, OH
08.2014 - 06.2019
  • Read blueprints and diagrams to determine the type of pipe and tools needed for each job.
  • Measure, cut, thread, groove, bend and install piping according to specifications.
  • Use hand tools such as saws, drills, wrenches, threaders, to perform tasks related to the job at hand.
  • Collaborate with other tradespeople such as electricians or plumbers when necessary.
  • Performed rigging and forklift operations to maneuver parts and machinery.

Education

Some College (No Degree) - Communications

University of Cincinnati
Cincinnati, OH

Skills

  • Itinerary development
  • Client Relations
  • Tour planning
  • Travel Arrangements
  • Transportation Management
  • Effective problem solving
  • Entertainment Coordination
  • Customer Service
  • Positive and professional
  • Guest Engagement

Timeline

Driver

Uber
02.2019 - 08.2024

Tour Manager

Craft Connection Brewery Tours
06.2015 - 09.2024

Pipefitter

Local 392
08.2014 - 06.2019

Some College (No Degree) - Communications

University of Cincinnati

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Dan Bowling