Acess
Rayona Whittington
Customer Service
Beaumont,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
Work History
Manager
Mastercard
Remote
06.2019 - Current
- Recommended products and services to meet customers' credit card and banking needs.
- Processed debtor payments and updated accounts to reflect new balance.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Collections Specialist
Conns Home Plus
Beaumont, Texas
06.2017 - 01.2019
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Worked in call center environment handling manual and automatically dialed outbound calls and inbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed customer order, quote and return transactions and offered additional products and services.
IOS Team Lead
Apple
REMOTE
02.2017 - 01.2019
- Researched and selected APIs for integration into development projects.
- Worked with quality assurance team to confirm app compatibility with analogous solutions on other platforms.
- Applied Apple's Swift development language to code native apps for iOS platform.
- Ported existing applications from Android to iOS, adapting software to meet unique parameters.
Production Lead
Fedex Office
Beaumont, TX
03.2013 - 05.2017
- Assist customers within a store front using a POS system.
- Maintained printing jobs using high equipped office printers and produced customers orders whether it was graphic design or editing.
- Monitored workers on site during production activities for safety procedures compliance.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Associate of Science -
Lamar University
Beaumont, TX 05.2001 -
Skills
Policies and procedures
Strategic planning
Staff Management
Verbal and written communication
Creative merchandising
Documentation and control
Office management
Organizational skills
Technical Support
Staff leadership and supervision
Team collaboration
Copywriting and editing
Photogravure printers
Digital print equipment operation
Relaxed in digital environment
Sales expertise
Complaint resolution
Report preparation
Creative problem solving
History research
Goals and performance
Issue investigation
High-volume call centers
Inbound sales
Telemarketing expertise
Outbound Sales
SalesForce
Phone script
Mac systems
Software diagnosis
Software
Excell
OneNote
Powerpoint
Word
HTML
Javascript
Cisco
IOS
Timeline
Manager
Mastercard
06.2019 - Current
Collections Specialist
Conns Home Plus
06.2017 - 01.2019
IOS Team Lead
Apple
02.2017 - 01.2019
Production Lead
Fedex Office
03.2013 - 05.2017
Associate of Science -
Lamar University
05.2001 -