Ninfa Lana Waddell

Work History

Hard Rock Hotel Casino In Sacramento

Wheatland, CA

11.2021 - Current

Answer patrons questions, guest information regarding individual offers, such as VIP events, Blackjack Tournament, Baccarat Tournaments, VIP slot pull, Concert shows, Dining reservations, hotels offers, weekly free play and free bet, entertainment concerts and other marketing promotions.
Managed over 738 players accounts through telemarketing,email,text, hard mail, and face to face contact, and accommodate special guest request
Proficient in using CMP, LMS, and QCI computer systems
Positively impact Players development department’s customer service ratings and build long lasting relationships to guest as well a role model for other employees
Maintaining the integrity of database, according to HR guidelines, and work with all departments to resolve guest conflicts effectively to provide amplified guest service
Highest active players of the quarter 101.9% from the total goal benchmark that increase revenue.
Hosted over 14 VIP events from the last quarter that increases revenue from targeted segments both VIP Slot pull, Slot tournaments and table games tournament
Increased customer satisfaction by resolving issues
Proved successful working within tight deadlines and fast-paced atmosphere
Handled 71 calls per day to address customer inquiries and concerns to encourage repeat patronage
Developed team communications and information for meetings

Hard Rock Hotel Casino Sacramento

Wheatland , Japan

01.2020 - 11.2021

Perform sign ups average 25,0000 per month
Responds to guest concerns, demonstrating empathy and tailored to guest needs by providing friendly, efficient service by using good judgement and the ability to multi task
Performed regularly to handled customer questions and concerns professionally until resolution was acceptable
Trained new hire team members regarding players club promotions operations, policies, addressing guest problems for Free play and free bet. Assisted in all matters of the marketing promotions as requested by management.
Contacted clients to verify account information and maintain accuracy, resulting in 11% increase in client satisfaction
Increased efficiency and team productivity by promoting operational best practices

Godo Housing Real Estate

Sasebo , Japan

04.2019 - 11.2019

Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Communicated with clients to understand property needs and preferences.
Maintained connections with clients to encourage repeat business and referrals and increased sales by 10%
Negotiated, facilitated and managed real estate transactions.
Advertised client properties through websites, social media and real estate guides.

Gold Country Inn

Olivehurst, CA

09.2018 - 03.2019

Managed 50 reservations over phone and through email, recording guest information in computer system and verifying details.
Collaborated with team members to handle guest requirements from check-in through check-out.
Collected room deposits, fees and payments.
Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
Collected room deposits, fees and payments
Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.

Shade Of Manila Bar And Restaurant

Sasebo, Japan

09.2002 - 03.2011

Managed over 35 customer per day to business operations.
Trained and motivated employees to perform daily business functions.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Maintained up-to-date administrative records to monitor operational conditions.
Conducted target market research to scope out industry competition and identify advantageous trends.
Discovered areas of improvement by generating quarterly operational and sales reports.
Invoiced, collected monies due and settled accounts with shippers each day.