Amadeus C Fuentes
San Antonio,TX
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
Work History
Home Entertainment Specialist
Best Buy Ltd
01.2018 - 10.2023
- Conducted in-home consultations to assess hundreds of customers' needs for home entertainment systems, including television and sound bar installation, wall-mounting, and setup of surround sound systems and video game consoles
- Utilized strong sales skills to recommend and upsell thousands of dollars worth of products that enhanced customers' home entertainment experiences.
Mobility Sales Specialist
Teleperformance
06.2017 - 12.2017
- Provided exceptional customer service to inbound callers -30 a day on average- discussing available options and utilizing effective questioning techniques to identify and fulfill customer needs
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Technical Support Representative
Support.Com
12.2015 - 02.2017
- Remotely accessed and configured cable modems to establish and optimize device connections.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Press Brake Operator/Programmer
Jamco Products
01.2014 - 07.2015
- Operated Prima Power Press Brake, ensuring accurate measurements and programming according to blueprints
- Utilized precision tools such as calipers and tape measures to maintain accuracy in product measurements.
Education
High School Diploma -
Boling High School
Boling, TX05.2008
Skills
- Sales Skills: Proven ability to effectively upsell products and services to enhance customer experiences
- Excellent Customer Service Skills
- Skilled in resolving customer inquiries and issues with professionalism and empathy
- Technical Support: Proficient in troubleshooting hardware and software problems to ensure optimal device performance
- Networking Support: Experienced in setting up and configuring routers and modems for seamless connectivity
- Organizational Skills: Demonstrated ability to manage tasks and responsibilities efficiently in fast-paced environments
- Proficiency in Microsoft Office: Skilled in utilizing Word, Excel, and PowerPoint for Administrative tasks and documentation
Timeline
Home Entertainment Specialist
Best Buy Ltd
01.2018 - 10.2023
Mobility Sales Specialist
Teleperformance
06.2017 - 12.2017
Technical Support Representative
Support.Com
12.2015 - 02.2017
Press Brake Operator/Programmer
Jamco Products
01.2014 - 07.2015
High School Diploma -
Boling High School